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5 Ways to Deliver Noteworthy Customer Service
Interact brilliantly with customers to help keep them happy and loyal

Price: $199 Register Now
Date: January 25, 2017 | 11:00AM PT • 12:00PM MT • 1:00PM CT • 2:00PM ET

Can’t break away for an hour at this time? For your convenience, a
CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar (details).

Program Description:

In the era of social media, customers have endless ways to share their experience — positive and negative — with your organization. You want customers to come away happy ... otherwise you might be reading about it online. That’s why it’s more important than ever to deliver exemplary customer service.

When customers encounter phenomenal service, they want to share that experience. Make your customer service noteworthy with 5 Ways to Deliver Noteworthy Customer Service. You’ll learn five techniques for excellent customer service that will enhance public perception of your organization and increase the likelihood that your customers will become repeat customers.

Take a Glimpse at What You’ll Learn:

  • Master basic telephone etiquette skills
  • Learn over-the-phone rapport-building skills that will help you better connect with your customer
  • Become a super listener: 2 essential reasons for listening to your customer and how to overcome the 3 most common barriers to listening
  • Achieve productive and engaging customer interactions: techniques for controlling the call
  • How to deliver negative information in a positive way
  • Rediscover your passion for service — after all, that’s what it is all about!

Q & A Session!

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

QUICK LINKS

STAR12

Corporate Training

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Training Room Set Up

Invite Others to Gather Around Your Computer to Attend This Webinar Along With You . . . for FREE!

When you enroll in this webinar, you’ll be entitled to one webinar connection and the extra benefit of gathering as many people around your computer as you can.

You can maximize the reach of this training even more by setting up your own screening room in your organization. For details on how to create your own training room in your office, click here!

Why Use Web Training?

Busy professionals like you sometimes can’t get away from the office for a day to get training — even if it will make your life a thousand times easier! So let us bring the training right to your desk through your PC or Mac!

You’ll get insightful advice and training from an expert in the field, along with effective visual aids to help make the learning stick. There’s simply no easier way to “get it” quickly and effectively than our webinars!



Registration Options:

Option
Standard Fee 
Your Special Price Today
Webinar + CD-ROM **

$398
$298 – SAVE $100!

Webinar Only


$199

CD-ROM ** Only


$199

Follow this enrollment link to make your selection ... Register Now

**For your convenience, a CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar.

Questions? Contact customer service at 1-800-258-7246.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.

CUSTOMER SERVICE: 1.800.258.7246
National Seminars Training
1.800.258.7246