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Telephone Skills for Administrative and Front-Desk Professionals
Avoid the frustration of misunderstandings and confusion in the office and build winning relationships with coworkers

Price: $199 Register Now
Date: January 31, 2017 | 11:00AM PT • 12:00PM MT • 1:00PM CT • 2:00PM ET

Can’t break away for an hour at this time? For your convenience, a
CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar (details).

Program Description:

You are the hub of the office — the front line of defense. The first person most people come into contact with and the real face of the company. You are vital, and the impression you make absolutely matters!

And you’re also really, really busy. You have to handle a high volume of callers, discovering what — and who — they need, all while juggling the requests of walk-ins, helping internal office staff, completing daily paperwork, and, let’s face it, sometimes even trying to find the answers to questions that are just frankly bizarre. When you spend most of your day on the phone, balancing it all can be a real challenge!

So how do you make sure you always come across as friendly, professional, and helpful on the phone — even when you’re doing a million things and the world around you is begging for your attention? This webinar has the answers!

This will be the most powerful hour you’ve ever spent on the job!

The tricks, tips, and techniques you’ll learn in Telephone Skills for Administrative and Front-Desk Professionals will literally make all the difference in your day!

You’ll discover how to get to the root of why a caller’s calling the first time — so that you can eliminate the frustration of misdirected callers! You’ll be able to quickly and easily disarm difficult or annoyed people, so that you can actually help resolve their issues, getting them the information or person they need faster. And you’ll just have more pleasant telephone interactions — reducing your stress and improving the reputation of your organization at the same time. How great is that?

If you spend a lot of the time on the phone, consider this training absolutely essential to you! Sign up for Telephone Skills for Administrative and Front-Desk Professionals now and discover just how powerful your voice can be!

Take a Glimpse at What You’ll Learn:

  • Essential words and phrases that make a caller feel welcomed — and give a great impression of your company
  • Tips for dealing with a high volume of calls — and how to diplomatically place people on hold
  • Simple guidelines for handling and disarming difficult people — whether they’re rude, angry, or upset
  • Making sure you’re understood — great vocal techniques and speech pacing tips that can make all the difference
  • Tricks to taking a message — and not making any errors
  • The wrong way to transfer a call — and how to prevent it!
  • Simple phone etiquette tips — and why it matters so much
  • Active listening — the questions to ask so you get the full picture ... and send them to the right person
  • Speaking with a smile: how to convey your enthusiasm and positivity through your voice

Q & A Session:
Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.



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Invite Others to Gather Around Your Computer to Attend This Webinar Along With You . . . for FREE!

When you enroll in this webinar, you’ll be entitled to one webinar connection and the extra benefit of gathering as many people around your computer as you can.

You can maximize the reach of this training even more by setting up your own screening room in your organization. For details on how to create your own training room in your office, click here!

Why Use Web Training?

Busy professionals like you sometimes can’t get away from the office for a day to get training — even if it will make your life a thousand times easier! So let us bring the training right to your desk through your PC or Mac!

You’ll get insightful advice and training from an expert in the field, along with effective visual aids to help make the learning stick. There’s simply no easier way to “get it” quickly and effectively than our webinars!

Registration Options:

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Webinar + CD-ROM **

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CD-ROM ** Only


Follow this enrollment link to make your selection ... Register Now

**For your convenience, a CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar.

Questions? Contact customer service at 1-800-258-7246.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.

CUSTOMER SERVICE: 1.800.258.7246
National Seminars Training