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Dealing With Difficult Situations
From challenging co-workers to surly customers, find out what to say to resolve conflict and prevent animosity

Price: $199 Register Now
Date: May 5, 2017 | 11:00AM PT • 12:00PM MT • 1:00PM CT • 2:00PM ET

Can’t break away for an hour at this time? For your convenience, a
CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar (details).

Program Description:

If you struggle to deal with difficult people and problems at work, you’re not alone. A boss holds off talking to an employee about poor work. Workers delay difficult conversations with colleagues or a boss. No one eagerly approaches conflict or confrontation. But avoiding it can make for a stressful work environment ... one where you feel powerless and waste a lot of time tip toeing around topics and people. 

Dealing With Difficult Situations is a Webinar that gives you tips on what to say and how to keep your cool—even when people are at their worst. It will help you find solutions without blaming and avoid saying things you’ll regret. It’ll teach you how to take the high road when you’re involved in other people’s conflicts. Enroll now and in just one hour, learn the secrets to help you think on your feet, stay in control and know what to say in any situation.

Take a Glimpse at What You’ll Learn:

  • Where do most problems come from?
  • Tips on understanding and communicating effectively with different personality types
  • Sure-fire ways to prevent or reduce defensive behavior
  • Handling other people’s conflicts without getting caught in the crossfire
  • How to deal with hotheads, bad-mouthers, habitual fault-finders and other morale busters
  • “We’re in this together” ... how to turn tough cases into team players
  • When things get out of hand—techniques for defusing tense or explosive situations
  • There’s no reason to have “losers” in any future conflicts

Q & A Session:
Upon enrolling in the Webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from Webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to Webinar participants.

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Invite Others to Gather Around Your Computer to Attend This Webinar Along With You . . . for FREE!

When you enroll in this webinar, you’ll be entitled to one webinar connection and the extra benefit of gathering as many people around your computer as you can.

You can maximize the reach of this training even more by setting up your own screening room in your organization. For details on how to create your own training room in your office, click here!

Why Use Web Training?

Busy professionals like you sometimes can’t get away from the office for a day to get training — even if it will make your life a thousand times easier! So let us bring the training right to your desk through your PC or Mac!

You’ll get insightful advice and training from an expert in the field, along with effective visual aids to help make the learning stick. There’s simply no easier way to “get it” quickly and effectively than our webinars!



Registration Options:

Option
Standard Fee 
Your Special Price Today
Webinar + CD-ROM **

$398
$298 – SAVE $100!

Webinar Only


$199

CD-ROM ** Only


$199

Follow this enrollment link to make your selection ... Register Now

**For your convenience, a CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar.

Questions? Contact customer service at 1-800-258-7246.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.

CUSTOMER SERVICE: 1.800.258.7246
National Seminars Training
1.800.258.7246