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Assertiveness Skills for Front Desk Professionals
Don’t let intimidating behavior keep you from speaking up and taking charge ... with a smile

Price: $199 Register Now
Date: May 23, 2017 | 11:00AM PT • 12:00PM MT • 1:00PM CT • 2:00PM ET

Can’t break away for an hour at this time? For your convenience, a
CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar (details).

Program Description:

When you work the front desk, you’re the first to see most outsiders. And making a great impression on each visitor would be an easy job if every guest showed up on time, as planned and with a smile on his or her face. But angry, pushy, impatient or just downright intimidating people can send your usual polite, calm and confident approach out the window. You can’t let this happen. But you can’t back down either. Your organization depends on you for the best, most professional response.

Assertiveness Skills for Front Desk Professionals is a new one-hour Webinar just for you. Explore the best ways to respond respectfully, but firmly ... to anyone. Become a friendly enforcer, handling it all with a smile. Listen fearlessly. Learn to speak so others listen. Find out how to best diffuse difficult situations without being confrontational. Don’t let the difficult people you encounter ruffle your feathers or drain your energy. Enroll now!

Take a Glimpse at What You’ll Learn:

  • How to build credibility and self-confidence; and use methods that project an “in-charge” image
  • Tips for making a good first impression and putting visitors at ease
  • Build assertive communication skills by focusing on confident verbal and nonverbal behavior
  • Recognize situations that require assertiveness and get the strategies to react accordingly
  • Find out how to respond to different types of difficult behaviors (whether chronic or temporary)
  • How to empower yourself and avoid victim type thinking when confronting difficult behaviors and personalities
  • Learn to de-escalate emotionally intense situations by redirecting someone else’s anger

Q & A Session:
Upon enrolling in the Webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from Webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to Webinar participants.

QUICK LINKS

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Invite Others to Gather Around Your Computer to Attend This Webinar Along With You . . . for FREE!

When you enroll in this webinar, you’ll be entitled to one webinar connection and the extra benefit of gathering as many people around your computer as you can.

You can maximize the reach of this training even more by setting up your own screening room in your organization. For details on how to create your own training room in your office, click here!

Why Use Web Training?

Busy professionals like you sometimes can’t get away from the office for a day to get training — even if it will make your life a thousand times easier! So let us bring the training right to your desk through your PC or Mac!

You’ll get insightful advice and training from an expert in the field, along with effective visual aids to help make the learning stick. There’s simply no easier way to “get it” quickly and effectively than our webinars!



Registration Options:

Option
Standard Fee 
Your Special Price Today
Webinar + CD-ROM **

$398
$298 – SAVE $100!

Webinar Only


$199

CD-ROM ** Only


$199

Follow this enrollment link to make your selection ... Register Now

**For your convenience, a CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar.

Questions? Contact customer service at 1-800-258-7246.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.

CUSTOMER SERVICE: 1.800.258.7246
National Seminars Training
1.800.258.7246