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Telephone Skills for Administrative and Front-Desk Professionals
Avoid the frustration of misunderstandings and confusion in the office and build winning relationships with coworkers

Price: $199 Register Now
Date: August 2, 2017 | 11:00AM PT • 12:00PM MT • 1:00PM CT • 2:00PM ET

Can’t break away for an hour at this time? For your convenience, a
CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar (details).

Program Description:

You are the hub of the office—the first person most people come into contact with and the real face of the company. You are vital, and the impression you make absolutely matters!

How do you make sure you always come across as friendly, professional, and helpful on the phone—even when you’re doing a million things and the world around you is begging for your attention? This webinar has the answers.

You’ll discover how to get to the root of why a caller’s calling the first time—so that you can eliminate the frustration of misdirected calls! And you’ll be able to quickly and easily disarm difficult or annoyed people. And you’ll reduce your stress and improve the reputation of your organization at the same time.

If you spend a lot of the time on the phone, consider this on-target, 60-minute training absolutely essential to you! Enroll today and discover just how powerful your voice can be!

Take a Glimpse at What You’ll Learn:

  • Essential words and phrases that make a caller feel welcomed and give a great impression of your company
  • Tips for dealing with a high volume of calls—and how to diplomatically place people on hold
  • Simple guidelines for handling and disarming difficult people, whether they’re rude, angry, or upset
  • Making sure you’re understood; great vocal techniques and speech pacing tips
  • Tricks to taking a message or transferring a call
  • Simple phone etiquette tips—and why it matters so much
  • Speaking with a smile: how to convey your enthusiasm and positivity through your voice

Q & A Session:
Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

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Invite Others to Gather Around Your Computer to Attend This Webinar Along With You . . . for FREE!

When you enroll in this webinar, you’ll be entitled to one webinar connection and the extra benefit of gathering as many people around your computer as you can.

You can maximize the reach of this training even more by setting up your own screening room in your organization. For details on how to create your own training room in your office, click here!

Why Use Web Training?

Busy professionals like you sometimes can’t get away from the office for a day to get training — even if it will make your life a thousand times easier! So let us bring the training right to your desk through your PC or Mac!

You’ll get insightful advice and training from an expert in the field, along with effective visual aids to help make the learning stick. There’s simply no easier way to “get it” quickly and effectively than our webinars!



Registration Options:

Option
Standard Fee 
Your Special Price Today
Webinar + CD-ROM **

$398
$298 – SAVE $100!

Webinar Only


$199

CD-ROM ** Only


$199

Follow this enrollment link to make your selection ... Register Now

**For your convenience, a CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar.

Questions? Contact customer service at 1-800-258-7246.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.

CUSTOMER SERVICE: 1.800.258.7246
National Seminars Training
1.800.258.7246