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Become a Customer Service Superstar — Get Primed for the Climb
Ramp up your performance and enjoy your job a whole lot more

Price: $199 Register Now
Date: October 20, 2017 | 11:00AM PT • 12:00PM MT • 1:00PM CT • 2:00PM ET

Can’t break away for an hour at this time? For your convenience, a
CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar (details).

Program Description:

Customers today have greater demands and higher expectations than ever.No wonder you sometimes feel overwhelmed at the daunting task of providing truly excellent customer service all the time. Ready to learn new skills? Do an attitude makeover? Get a dose of inspiration? This new webinar will not only boost your day-to-day effectiveness — it will give you a tremendous edge when it comes to giving the superstar performance your customers and organization expect. 

Angry, irrational, upset and abrasive customers — bring them on!
With the techniques you’ll learn here for keeping customers super-satisfied, you’ll welcome challenging personalities — it’s your chance to blow your horn and get recognized for the vital asset you are to your company. Learn how to create the kind of service persona that puts customers at ease, earns their trust and makes them feel good — whether on the phone or face to face. Enroll now in this webinar, discover how to ramp up your performance to super-star level — and start enjoying your job a whole lot more.

Take a Glimpse at Your Agenda:

  • How to make an immediate good first impression
  • How to make your voice sound as friendly as a smile
  • What words and actions signal a “ready to help” attitude that makes customers feel good
  • What specific words and phrases make customers trust and like you
  • How you say it is just as important as what you say — how to hear yourself as others hear you
  • How to deal with unhappy, irrational, angry and upset customers
  • How to spot opportunities for turning complaining customers into lifetime customers
  • How to increase sales and profitability through good customer service
  • How to wind up every customer transaction on a positive note

Q&A Session

Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

QUICK LINKS

STAR12

Corporate Training

Webinar FAQs

Webinar System Check

Training Room Set Up

Invite Others to Gather Around Your Computer to Attend This Webinar Along With You . . . for FREE!

When you enroll in this webinar, you’ll be entitled to one webinar connection and the extra benefit of gathering as many people around your computer as you can.

You can maximize the reach of this training even more by setting up your own screening room in your organization. For details on how to create your own training room in your office, click here!

Why Use Web Training?

Busy professionals like you sometimes can’t get away from the office for a day to get training — even if it will make your life a thousand times easier! So let us bring the training right to your desk through your PC or Mac!

You’ll get insightful advice and training from an expert in the field, along with effective visual aids to help make the learning stick. There’s simply no easier way to “get it” quickly and effectively than our webinars!



Registration Options:

Option
Standard Fee 
Your Special Price Today
Webinar + CD-ROM **

$398
$298 – SAVE $100!

Webinar Only


$199

CD-ROM ** Only


$199

Follow this enrollment link to make your selection ... Register Now

**For your convenience, a CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar.

Questions? Contact customer service at 1-800-258-7246.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.

CUSTOMER SERVICE: 1.800.258.7246
National Seminars Training
1.800.258.7246