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How to Effectively Handle Customer Complaints
Keep customers happy and build loyalty by using powerful, creative strategies to handle complaints

Price: $199 Register Now
Date: June 1, 2018 | 11:00AM PT • 12:00PM MT • 1:00PM CT • 2:00PM ET

Can’t break away for an hour at this time? For your convenience, a
CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar (details).

Program Description:

Keeping customers happy is good for business. But unfortunately most unhappy customers don’t take the time to complain. They simply walk away forever (and tell 15 of their closest colleagues and friends about your defective product or bad service).

A complaining customer is an opportunity.

It’s your chance to gracefully and thoughtfully understand where your business is missing the mark. It gives you invaluable information and one-on-one time with your buyer. Find out how to turn frustrated, angry and unreasonable customers into loyal buyers. Register now for How to Effectively Handle Customer Complaints, a one-hour Webinar that will guide you in handling complaints more easily and with better outcomes.

Take a Glimpse at What You’ll Learn:

  • Specific phrases you can say to calm different types of customers
  • Cut through emotions to get the facts you need to solve the problem
  • Ensure the customer feels “heard” and why it’s essential for resolving the complaint
  • Deal with customers who only want to talk to management
  • Tactfully handling a situation when the customer caused the problem
  • Actions you must take to regain a customer’s trust and dedication
  • 4 phrases that let customers know their satisfaction is your top priority
  • Why complaining customers are valuable resources

Q & A Session:
Upon enrolling in the webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from webinar participants. Many questions will be addressed in the webinar itself. Others will be addressed in the supporting materials that will be available exclusively to webinar participants.

QUICK LINKS

STAR12

Corporate Training

Webinar FAQs

Webinar System Check

Training Room Set Up

Invite Others to Gather Around Your Computer to Attend This Webinar Along With You . . . for FREE!

When you enroll in this webinar, you’ll be entitled to one webinar connection and the extra benefit of gathering as many people around your computer as you can.

You can maximize the reach of this training even more by setting up your own screening room in your organization. For details on how to create your own training room in your office, click here!

Why Use Web Training?

Busy professionals like you sometimes can’t get away from the office for a day to get training — even if it will make your life a thousand times easier! So let us bring the training right to your desk through your PC or Mac!

You’ll get insightful advice and training from an expert in the field, along with effective visual aids to help make the learning stick. There’s simply no easier way to “get it” quickly and effectively than our webinars!



Registration Options:

Option
Standard Fee 
Your Special Price Today
Webinar + CD-ROM **

$398
$298 – SAVE $100!

Webinar Only


$199

CD-ROM ** Only


$199

Follow this enrollment link to make your selection ... Register Now

**For your convenience, a CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar.

Questions? Contact customer service at 1-800-258-7246.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.

CUSTOMER SERVICE: 1.800.258.7246
National Seminars Training
1.800.258.7246