Questions?

1.800.258.7246


home  |  about us  |  view cart  |  search

Follow us on: FacebookTwitterGoogle+LinkedIn
National Seminars Training - Your Complete Learning Center SEMINAR FINDER
State:
ZIP:
Sign Up for Emails or Special Offers
Email:
ZIP:
Using Social Media to Improve Customer Service
Your guide to providing amazing customer support through social media channels

Price: $199 Register Now
Date: July 27, 2018 | 11:00AM PT • 12:00PM MT • 1:00PM CT • 2:00PM ET

Can’t break away for an hour at this time? For your convenience, a
CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar (details).

Program Description:

The stakes are high when you interact with (or ignore) customers online. Everything is magnified and visible to thousands through reviews, shares, likes and retweets.  

And customers’ expectations are rising. They’re online—searching, reading reviews, looking for answers and expecting you to be there fast when they need help.

Make sure your organization’s “social care” creates loyal, delighted customers. Sign up now for a new one-hour customer service Webinar that’ll help you sidestep the stumbling blocks of learning by trial and error. Join us and become the social media rockstar your customers need.

Take a Glimpse at What You’ll Learn:

  • How to find out what people are saying about you and your business online
  • The 3 ways to protect your organization’s online reputation
  • Why “social care” can be better than either email or phone
  • 4 things to consider before implementing social media customer care
  • Which social media platforms are best for your business and your customers
  • Top considerations when responding to customers online
  • Tools you can use so you don’t need to spend all day on social media (You have work to do!)
  • How to best use FAQs (Frequently Asked Questions) to cut down on support requests
  • 7 social media customer care success stories to learn from
  • Why you should have a social media crisis plan and what to include
  • How to measure the success of your social media customer care

Q & A Session:
Upon enrolling in the Webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from Webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to Webinar participants.

QUICK LINKS

STAR12

Corporate Training

Webinar FAQs

Webinar System Check

Training Room Set Up

Invite Others to Gather Around Your Computer to Attend This Webinar Along With You . . . for FREE!

When you enroll in this webinar, you’ll be entitled to one webinar connection and the extra benefit of gathering as many people around your computer as you can.

You can maximize the reach of this training even more by setting up your own screening room in your organization. For details on how to create your own training room in your office, click here!

Why Use Web Training?

Busy professionals like you sometimes can’t get away from the office for a day to get training — even if it will make your life a thousand times easier! So let us bring the training right to your desk through your PC or Mac!

You’ll get insightful advice and training from an expert in the field, along with effective visual aids to help make the learning stick. There’s simply no easier way to “get it” quickly and effectively than our webinars!



Registration Options:

Option
Standard Fee 
Your Special Price Today
Webinar + CD-ROM **

$398
$298 – SAVE $100!

Webinar Only


$199

CD-ROM ** Only


$199

Follow this enrollment link to make your selection ... Register Now

**For your convenience, a CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar.

Questions? Contact customer service at 1-800-258-7246.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.

CUSTOMER SERVICE: 1.800.258.7246
National Seminars Training
1.800.258.7246