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Certification Courses

If you’re looking for a highly engaging learning experience that includes instruction and interactive application components, these courses are for you. Trainers who deliver these programs are certified in the core competencies they teach. As with all our on-site training, these programs can be scheduled at a time and location most convenient for you.


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Email onsite@natsem.com

Certification Programs Include:

  • The Professional Administrative Assistant Certification Program
  • The Leadership and Management Certification Program
  • The Business Professional Certification Program

Each program consists of multiple instruction and application modules based on core competencies. Participants will be required to take both pre- and post-tests to measure learning in each module. In addition, each module contains instruction and application components, which will help each participant transfer the knowledge and skills from the session and apply it directly to the workplace.

These programs are highly interactive, with learner participation at both the individual and group level. As with all our on-site training, these programs can be scheduled at a time and location most convenient for you ...

Administrative Assistant Certification Program Competencies

  • Professionalism
  • Communication Skills I
  • Communication Skills II
  • Customer Service
  • Writing
  • Organization
  • Conflict Management
  • Management

The Leadership and Management Certification Program Competencies

  • Leadership
  • Management
  • Communication
  • Coaching
  • Organization
  • Change Management

The Business Professional Certification Program Competencies

  • Professionalism
  • Communication — Part One
  • Communication — Part Two
  • Business Writing
  • Customer Service
  • Conflict Management
  • Organization and Time Management
  • Management Skills, Critical Thinking, and Decision Making

Sales Professional Certification Program Competencies

  • Basic Sales Techniques
  • Prospecting, Cold Calling, Closing and Finding New Accounts
  • Consultative Selling and Relationship Selling
  • Negotiation Skills
  • Value-Added Selling
  • Telephone Sales and Up-Selling Techniques
  • Making a Powerful Sales Presentation
  • Handling Objections and the Difficult Customer
  • Inbound Sales Strategies
  • Project Management, Organization, and Time Management

Through the Customer’s Eyes Competencies

  • Why the Customer Matters
  • What Customers Want
  • Essential Customer Service Skills Part I
  • Essential Customer Service Skills Part II
  • Handling Complaints and Dealing With Angry People
  • Customer Service as a Strategic Marketing Tool and Customer
    Service Teams

Practical Business Competencies

  • Finance for the Nonfinancial Person
  • Business Math
  • Grammar and Proofreading
  • Basic Business Writing
  • Managerial and Cost Accounting: Basic Concepts
  • Managerial and Cost Accounting: Advanced Techniques
  • Effective Email Communication

Organizational Change Competencies

  • Handling the Challenges of Change
  • Strategies for Resolving Conflict
  • Time Management & Organizational Skills
  • Cultivating Winning Attitudes and Countering Negativity
  • Innovation & Creativity
  • Building Team-Player Thinking
  • Cultural Awareness
  • Thinking Outside the Cubicle
  • Positive Risk Taking
  • Creative Decision Making and Problem Solving
CONTACT A TRAINING CONSULTANT: 1.800.344.4613
National Seminars Training
1.800.258.7246