Take training to the next level!
RUCEC offers four highly acclaimed Certification Programs for the following areas:
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The Professional Administrative Assistant Certificate Program
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The Leadership and Management Certification Program
- The Business Professional Certification Program
Each program consists of multiple instruction and application modules based on core competencies. Participants will be required to take both pre and post tests to measure learning in each module. In addition, each module contains instruction and application components, which will help each participant transfer the knowledge and skills from the session and apply it directly to the workplace.
Trainers that deliver these programs will be certified in the core competencies they teach. These programs are highly interactive, with learner participation at both the individual and group level. As with all our on-site training, these programs can be scheduled at a time and location most convenient for you. Contact us for more information.
Administrative Assistant Certificate Program Competencies
- Professionalism
- Communication Skills I
- Communication Skill II
- Customer Service
- Writing
- Organization
- Conflict Management
- Management
The Leadership and Management Certification Program Competencies
- Leadership
- Management
- Communication
- Coaching
- Organization
- Change Management
The Business Professional Certification Program Competencies
- Professionalism
- Communication – Part One
- Communication – Part Two
- Business Writing
- Customer Service
- Conflict Management
- Organization and Time Management
- Management Skills, Critical Thinking and Decision Making
Sales Professional Certification Program Competencies
- Basic Sales Techniques
- Prospecting, Cold Calling, Closing and Finding New Accounts
- Consultative Selling and Relationship Selling
- Negotiation Skills
- Value-Added Selling
- Telephone Sales and Up-Selling Techniques
- Making a Powerful Sales Presentation
- Handling Objections and the Difficult Customer
- Inbound Sales Strategies
- Project Management, Organization and Time Management
Through the Customer’s Eyes Competencies
- Why the Customer Matters
- What Customers Want
- Essential Customer Service Skills Part I
- Essential Customer Service Skills Part II
- Handling Complaints and Dealing with Angry People
- Customer Service as a Strategic Marketing Tool and Customer Service Teams
Practical Business Competencies
- Finance for the Non-Financial Person
- Business Math
- Grammar and Proofreading
- Basic Business Writing
- Managerial and Cost Accounting: Basic Concepts
- Managerial and Cost Accounting: Advanced Techniques
- Effective E-mail Communication
Organizational Change Competencies
- Handling the Challenges of Change
- Strategies for Resolving Conflict
- Time Management & Organizational Skills
- Cultivating Winning Attitudes and Countering Negativity
- Innovation & Creativity
- Building Team Player Thinking
- Cultural Awareness
- Thinking outside the Cubicle
- Positive Risk Taking
- Creative Decision Making and Problem Solving
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