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  How to Handle Conflict and Confrontation
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Put an End to the Negative Attitudes, Hurt Feelings and Angry Outbursts That Stem From Mismanaged Conflict
List Price: $149.00
Your Price: $99.00  (USD)
Savings: $50.00
Online Program
1 Session, 3 Hours
Item No. 070111

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  There's no escaping conflict in the workplace, at home, or with your personal relationships. Whenever diverse individuals work together, there are bound to be differences of opinion, miscommunication, and unwelcome criticism - even out-and-out confrontations. In this solution-based interactive desktop media, you'll find proven tactics to help you defuse volatile situations and remain in control when tempers flare and emotions overheat.

This interactive program offers a systematic, easy-to-use approach to defuse volatile situations and remain in control when tempers flare and emotions overheat. Exercises and assessments offer the user an opportunity to practice conflict resolution skills and monitor progress along the way.

Conflict in the workplace occurs whenever diverse individuals work together. It’s inevitable.This training program delivers an array of tools, techniques, and strategies for resolving conflict fairly and honestly without causing anger.
 

At the conclusion of this course you will know:
  • The three types of conflict
  • The five styles of conflict management
  • Proven tactics to help you defuse volatile situations
  • How to remain in control when tempers flare and emotions overheat
  • Techniques and strategies to help you resolve differences fairly and honestly, without causing frustration, anger or resentment
  • How to maintain relationships using constructive confrontation


Required Minimum Hardware & Operating Systems
  • Pentium III 500 MHz (or greater)
  • 64 MB RAM (128 MB RAM for Win 2000 & XP)
  • 200 MB Free Disk Space (or greater)
  • 8x CD-ROM drive
  • 56.6 Kbps Modem or High-Bandwidth
  • Full Duplex sound card and speakers (Headphones – Recommended for group training environment)
  • AGP 4MB DVD/Video Card or greater (High color (16-bit) video or higher)
  • Microsoft Windows 98 Second Edition, Windows 2000, Windows Millennium Edition, Windows XP Home Edition, or Windows XP Professional

Required Minimum Software
  • Acrobat Reader 5.0 or higher
  • Microsoft Java Virtual Machine Version 5.0.3309 or higher
  • Macromedia Flash Player Version 7.0 or higher
  • Internet Explorer 5.5 SP2 or higher
  • Windows Media Player 9 or higher
  • OnlineExpert Plug-in for interactive lab questions


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National Seminars Training
1.800.258.7246