What You’ll Learn:
- Top 5 phrases you should never say to a customer
- Top 5 phrases you should use when dealing with angry or upset customers
- Empathy vs. sympathy: When you should use them
- When you have to say “NO”: How to help your customers hear “yes”
- 9 pivotal actions you can take to project a more professional image to customers
- Statements the pros use to make sure first-time buyers come back for more
- How to avoid committing the 10 cardinal sins that drive customers straight to the nearest competitor
- And much more!
Your Trainer: Karen Marzo
An outstanding trainer, Karen Marzo has been sought after by groups around the globe and in all 50 states. Using her previous experience as a training supervisor with Holiday Inn Worldwide Reservation Call Center, Karen understands better than anyone what it takes to offer out-of-this-world service.
She has experienced first-hand the frustrations and challenges you face every day, and she’s ready to offer you proven, practical tips for making your job easier and less stressful. What’s more, the information, strategies, and techniques you’ll learn work because Karen has tested them in her life and at work.
In short, you’ll walk away with the essentials dos and don’ts behind effective customer service and you’ll be able to apply these strategies to your job immediately. You have nothing to lose! Purchase this online audio training today!