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Audio CD Book CD Interactive CD-ROM DVD Video On-Line Training
Products in alphabetical order.
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The 6-Step Approach to Sales Success
Book  Top Of Page
Exceptional Customer Service
CD Interactive  Top Of Page
Through the Customer's Eyes CD-ROM Series - PLUS! 5 Free Online Certification Tests
CD-ROM  Top Of Page
5 Ways to Deliver Noteworthy Customer Service
Become a Customer Service Superstar - Get Primed for the Climb
Bill Capodagli Presents Customer Service - The Disney Way
Building Rapport and Developing Relationships With Customers
Click-to-Chat Best Practices
Creating a Customer Focused Culture: Lessons from Leaders
Creating an Environment of Customer Service Excellence
Creating Memorable Customer Experiences
Customer Research for Sales Professionals
Customer Service and Support Centers
Handling Confrontational Customers
How to Deliver Grand-Slam Customer Service
How to Effectively Handle Customer Complaints
How to Negotiate with Customers: Handling Unreasonable Demands
How to Think Like Your Customers Think
Making a Smooth Transition Into Excel 2007
Mastering Microsoft Excel Macros
Social Media and the Evolution of Customer Service
Telephone Skills for Administrative and Front-Desk Professionals
Telephone Skills for Customer Service & Sales Professionals
The Essentials of Front Desk Safety and Security
Upselling without Fear: Locking Customers into Your Products
DVD Video  Top Of Page
Through the Customer's Eyes
On-Line Training  Top Of Page
Customer Service That WOWS!
Handling Difficult and Demanding Customers
How to Handle Conflict and Confrontation
Through the Customer's Eyes -
Level II Certification
Through the Customer's Eyes Online- PLUS! 5 Free Certification Tests
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National Seminars Training
1.800.258.7246