Bill Capodagli Presents The Disney Way
Harnessing the Management Secrets of Disney in Your Company
You can learn the inside story on this inspiring CD with Bill Capodagli, a Disney expert and co-author of The Disney Way: Harnessing the Management Secrets of Disney in Your Company.
Behind the scenes at Disney is where the real vision begins. Disney excels because of its dynamic commitment … to customers and to employees. Capodagli shares the enlightening secrets that turn customers into “guests” and into long-term relationships. You’ll also see how to foster a fun team atmosphere for your employees — one that energizes their talents and ideas. You’ll see “wow” in action and come away with a renewed passion for the possibilities within your own organization.
Creativity - “The Disney Way”
Keys to igniting fresh ideas and innovative solutions in your organization
With this remarkable CD you’ll witness firsthand how Disney successfully harnesses and generates creativity throughout their organization and develops a winning mindset. And you’ll be amazed at how easy it is to incorporate Disney’s success into your own organization!
You’ll learn how to use storyboarding – Disney’s most effective problem-solving and idea-generating tool ever! Forget traditional brainstorming methods that go nowhere! After you personally see storyboarding in action, we guarantee you’ll never want to use another method again!
Customer Service – “The Disney Way”
Creating “magical” moments that earn you customers for life.
At Disney, every contact with a customer offers a chance to shine. They call them their “Moments of Truth” . . . the opportunities to create everlasting positive impressions! Now you can learn how to inspire that level of customer service passion in your own organization with this audio CD.
You’ll Disney’s formula for customer service brilliance. You’ll gain invaluable ideas that your company can immediately implement to amazing effect. You’ll also learn insider secrets about how Disney requires – and receives – customer-focused behavior from every employee … from top executives to part-time staff. You won’t want to miss that!
Leadership - “The Disney Way”
How to bring into your organization the leadership secrets that have made Disney so successful
Walt Disney was not only a creative genius; he was also one of the most respected business leaders of the last century. The leadership lessons and core values that Walt instilled in his organization are thriving today.
This CD tell you how to establish and manage a creative climate where people and teams are self-motivated. You’ll learn why a short-term mentality creates long-term failures. And you’ll see how other organizations are using The Disney Way leadership principles to fuel their business success.
Your Trainer: The Disney Way Author, Bill Capodagli
A serious student of excellence, Bill Capodagli has a thriving success story of his own. The original edition of The Disney Way, which Capodagli co-authored, was awarded the coveted “Best Business Book of the Year” by Fortune magazine and is now published in eight languages. He is also the co-author of The Disney Way Fieldbook, which provides action plans for instilling Disney's vision into any company, complete with diagnostic exercises, practice sessions, proven advice, and insightful questionnaires. Capodagli also co-authored the popular book Leading at the Speed of Change: Using New Economy Rules to Transform Old Economy Companies.
The prolific bestselling author has nearly three decades of management consulting and corporate research expertise. As managing partner of Capodagli Jackson Consulting, he brings dynamic managerial experience and graduate-level teaching experience to the firm.
Ever practical, Capodagli’s style is also passionate and hard-hitting. He is currently the most requested speaker in the United States on Walt Disney’s original success and leadership principles. This CD is a rare opportunity to learn directly from Capodagli.