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  Customer Service and Support Centers
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Creating a Climate That Fosters World-Class Service

Recorded on: 05/31/12
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In the face of strong competition, increasing prices, and increasingly demanding customers, the only way to ensure your organization’s continued success is through adopting a customer-centric approach. But very few companies actually know how to do this effectively.

This one-hour program will teach you everything you need to know to develop and implement changes to your current customer service and support centers, making sure that the needs of your customers are first and foremost in the minds of all of your employees.

A Glimpse at What This Program Covers …

  • Assessing your skills as a customer service manager
  • “Fab 5” strategies for a win-win relationship
  • Effective strategy when things change
  • Powerful “praising” techniques that don’t cost you a cent and will motivate your team
  • Top 3 phases of sustaining continuous service improvement
  • 9 principles that will ensure consistent quality performance behaviors from your staff
  • The customer’s 5 most important needs
  • The “ABC” method of providing good feedback to employees
  • How to achieve a world-class customer service department: a checklist


PC System Requirements:
800MHz Intel Pentium III processor or equiv. • Microsoft® Windows® 2000/XP or later • Min. 256 MB of RAM • 48x CD-ROM / DVD-ROM • Sound card w/ speakers or headphones • Screen Resolution 1024 x 768, 32-bit Color • Macromedia® Flash® 8 Player • Microsoft® Internet Explorer® 6.0 or later • Adobe® Acrobat® Reader® 6 or later • A high-speed Internet connection recommended
 


CD-ROM
Item #: 1843917
Price: $179.00



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National Seminars Training
1.800.258.7246