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  Building Rapport and Developing Relationships With Customers
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How to Create and Instant Connection

Recorded on: 06/18/12
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A great customer experience leads to increased customer satisfaction and higher sales. And that great customer experience begins with your ability to connect and relate to the customer. But how do you do it? How do you develop great rapport with customers — especially when you might only have an instant to make that connection?

Get ready to master the secrets of connecting with customers!

When you purchase Building Rapport and Developing Relationships With Customers, you’ll learn practical tools that will dramatically improve the way you interact with customers. You’ll discover how to start conversations off on the right foot … how to easily personalize your conversations … and how powerful mirroring techniques can put a customer at ease — instantly!

You’ll learn professional skills that will really make a difference in all of your customer interactions.

A Look at What This Program Covers:

  • Discover the powerful impact the right introduction can have
  • How sincerity and genuineness come through — and ways to tap into it
  • Using tone and volume modulation to increase the effectiveness of your voice
  • Asking questions and seeking out additional information — the right way!
  • How to make absolutely sure you and the customer are on the same page
  • 3 great ways to personalize your interaction
  • How to tactfully make sure there are no misunderstandings
  • The incredibly powerful impact of mirroring customer word choices
  • And more!


PC System Requirements:
800MHz Intel Pentium III processor or equiv. • Microsoft® Windows® 2000/XP or later • Min. 256 MB of RAM • 48x CD-ROM / DVD-ROM • Sound card w/ speakers or headphones • Screen Resolution 1024 x 768, 32-bit Color • Macromedia® Flash® 8 Player • Microsoft® Internet Explorer® 6.0 or later • Adobe® Acrobat® Reader® 6 or later • A high-speed Internet connection recommended
 


CD-ROM
Item #: 1843923
Price: $179.00



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National Seminars Training
1.800.258.7246