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  How to Deliver Grand-Slam Customer Service
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Learn the plays every winning team uses to achieve outstanding results

Recorded on: 09/10/13
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If you work in customer service, you can’t miss this training.
It’s your job to make customers happy — and it’s not always easy. On the front line, you deal with anything and everything. And you have to be prepared to not only satisfy each and every type of customer, but to go beyond their expectations. It’s a tough job and the most valuable to your organization. That’s why it’s so important that you have this training.

Whether you’re a rookie or an old pro, you’ll gain winning strategies to improve communication, productivity, and customer relations. In just one hour’s time, you’ll learn how to resolve the most difficult issues, handle the most disagreeable customers, and blow the competition away with amazing, quality service.

You’ll never strike out or suffer from burnout and stress again because you’ll know how to deliver memorable service that will win over even the toughest customers — AND turn them into your biggest fans!
When your customers start cheering for your organization, they’ll become customers for life.

Purchase this CD-ROM today, and learn to deliver grand slam customer service every time!

What You’ll Learn:

  • Steps for delivering grand slam customer service — every time
  • Get proven tools that will enable you to improve productivity and overcome stress in the face of customer service adversity
  • Learn how internal communication can have a negative — or positive — impact on how you interact and communicate with customers
  • It’s not just about service: Develop effective customer relationships and gain customers for life
  • Correct common communication flaws and resolve the most difficult customer service issues
  • What constitutes exceptional customer service? Check your organization and determine if these key elements are a part of your customer service plan
  • Identify and avoid common service blunders that lead to lost customers
  • Anticipate your customers’ needs and blow them away with beyond-the-basics customer service


PC System Requirements:
800MHz Intel Pentium III processor or equiv. • Microsoft® Windows® 2000/XP or later • Min. 256 MB of RAM • 48x CD-ROM / DVD-ROM • Sound card w/ speakers or headphones • Screen Resolution 1024 x 768, 32-bit Color • Macromedia® Flash® 8 Player • Microsoft® Internet Explorer® 6.0 or later • Adobe® Acrobat® Reader® 6 or later • A high-speed Internet connection recommended
 


CD-ROM
Item #: 1854203
Price: $179.00



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National Seminars Training
1.800.258.7246