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  Social Media and the Evolution of Customer Service
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Customer service has a new ally

Recorded on: 01/27/14
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As you already know, great customer service is essential for a company to gain new customers, keep loyal ones, and develop referrals for future business.  But did you know if you aren’t integrating social media in your customer service system you are missing out on countless opportunities for increased customer support and satisfaction?  Don’t let these opportunities pass you by!

Social media is no longer just an option for customer service departments; it’s a requirement!  With Social Media and the Evolution of Customer Service you’ll learn how to build your company's image and enhance consumer relations with immediacy, transparency, and accountability using sites like Twitter, Facebook, Youtube and others!

Purchase today and learn how to use social media as an effective, low-cost opportunity to engage and connect with your customers! 

A Glimpse at Your Agenda:

  • Simple social media customer service strategies any organization can put into place now
  • Create awareness, buy-in, and build your satisfied “tribe” with simple social media strategies
  • 3 customer service mistakes that could tarnish your digital reputation
  • Maximize social media’s impact — “customer service repair” and other golden opportunities
  • Discover why some “old school” customer service strategies are crucial in a social media age and how to put them into place
  • And much more!


PC System Requirements:
800MHz Intel Pentium III processor or equiv. • Microsoft® Windows® 2000/XP or later • Min. 256 MB of RAM • 48x CD-ROM / DVD-ROM • Sound card w/ speakers or headphones • Screen Resolution 1024 x 768, 32-bit Color • Macromedia® Flash® 8 Player • Microsoft® Internet Explorer® 6.0 or later • Adobe® Acrobat® Reader® 6 or later • A high-speed Internet connection recommended
 


CD-ROM
Item #: 1861118
Price: $179.00



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National Seminars Training
1.800.258.7246