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  Creating a Customer Focused Culture: Lessons from Leaders
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Recorded on: 03/12/14
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As a manager, one of your goals is to keep your customers satisfied.  But what steps are you taking to keep your employees motivated to do the same?  You need to create an environment that motivates employees to want to take care of customers. 

Creating a Customer Focused Culture: Lessons from Leaders is a course that provides a fresh approach to getting employees excited about customer satisfaction.   Designed to help you get your team onboard when it comes to building a customer centric environment, you’ll learn what it takes to provide amazing customer service, how to get your employees motivated, and what’s worked — and not worked — for other companies.  

Make customers your main focus and watch your profits soar!  Purchase this training today!

A Look at Your Agenda

  • Establish the expectations of outstanding customer service
  • Communicate the culture you want to create with your employees
  • Develop a customer focused culture by creating an experience for both the employee and the customer
  • Empower employees to serve
  • Discover what leaders do consistently to inspire the desired culture
  • The Art of the Apology — respond successfully when things go wrong
  • Lessons that can be learned from the nation’s top companies


PC System Requirements:
800MHz Intel Pentium III processor or equiv. • Microsoft® Windows® 2000/XP or later • Min. 256 MB of RAM • 48x CD-ROM / DVD-ROM • Sound card w/ speakers or headphones • Screen Resolution 1024 x 768, 32-bit Color • Macromedia® Flash® 8 Player • Microsoft® Internet Explorer® 6.0 or later • Adobe® Acrobat® Reader® 6 or later • A high-speed Internet connection recommended
 


CD-ROM
Item #: 1861156
Price: $179.00



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National Seminars Training
1.800.258.7246