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  How to Negotiate with Customers: Handling Unreasonable Demands
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Recorded on: 11/19/14
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Customer service reps are on the frontlines, communicating directly with customers every day, and they are increasingly thrust into negotiations with difficult and demanding customers without any formal negotiation training. That’s why it’s imperative that your customer service team join us for How to Negotiate with Customers: Handling Unreasonable Demands.

Give your customer service representatives the tools and techniques they need to handle unreasonable customer demands and negotiate an outcome with which everyone is satisfied. Customer service representatives will learn how to handle difficult customers, negotiate seemingly unreasonable demands, and find solutions so customer — and company — leave happy.

A Look at Your Agenda

  • Demanding clients: How to handle behavior that appears unreasonable
  • How to handle client negotiations by not jumping to conclusions
  • Regain control of conversations with pushy customers
  • Are customers really unreasonable or do they have too much information?
  • Develop extreme negotiation strategies across cultural boundaries
  • Tips and techniques to negotiate with customers you can't afford to lose


PC System Requirements:
800MHz Intel Pentium III processor or equiv. • Microsoft® Windows® 2000/XP or later • Min. 256 MB of RAM • 48x CD-ROM / DVD-ROM • Sound card w/ speakers or headphones • Screen Resolution 1024 x 768, 32-bit Color • Macromedia® Flash® 8 Player • Microsoft® Internet Explorer® 6.0 or later • Adobe® Acrobat® Reader® 6 or later • A high-speed Internet connection recommended
 


CD-ROM
Item #: 1865848
Price: $179.00



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1.800.258.7246