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  Creating an Environment of Customer Service Excellence
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Discover how to build customer loyalty and secure a lead over your competition

Recorded on: 01/07/15
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Customer service has never been more important ... are you up to the challenge?
There’s no doubt about it. Customer service teams play THE MOST IMPORTANT role in every organization. What you say and do is what your customers remember and tell other folks.

In today’s tough business environment, losing customers to your competition simply isn’t an option. The ability to WOW your customers ... to provide an environment of customer service excellence ... is the advantage your organization needs to stay successful.

But the truth is you’re facing tighter-than-ever budgets ... fewer people and more work ... and more pressure than ever before. Your team is feeling the heat and so are you.

That’s where this CD-ROM comes in. It’s chock-full of refreshing tips, new ideas, and real-world information that you need to create an environment of customer service excellence.

From angry customers to saying “no” with tact — inspire your team with new solutions to age-old problems.
When you purchase Creating an Environment of Customer Service Excellence you’ll learn exactly what it takes to build customers for life: You’ll learn how to gain customer respect, meet customer expectations, handle difficult customers with ease, plus much, much more!

Don’t lose another customer to your competitors! Join us for this fantastic learning opportunity that will help you win and keep your customers by providing excellent customer service.

You’ll Learn How to ...

  • Get into the mind-set of your customers — what do customers really expect?
  • Discover what customer service excellence really means — to you and your customers
  • Tips for dealing with difficult customers
  • Responding successfully to specific customer expectations
  • How to make customers feel valued and tips for turning one-time buyers into lifetime customers
  • Develop service delivery standards for your employees
  • Measure and assess how well customer service standards are being achieved


PC System Requirements:
800MHz Intel Pentium III processor or equiv. • Microsoft® Windows® 2000/XP or later • Min. 256 MB of RAM • 48x CD-ROM / DVD-ROM • Sound card w/ speakers or headphones • Screen Resolution 1024 x 768, 32-bit Color • Macromedia® Flash® 8 Player • Microsoft® Internet Explorer® 6.0 or later • Adobe® Acrobat® Reader® 6 or later • A high-speed Internet connection recommended
 


CD-ROM
Item #: 1868930
Price: $179.00



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National Seminars Training
1.800.258.7246