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  Creating Memorable Customer Experiences
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In a world where products and services are often very similar, it’s the little details that customers remember, and that bring them back.

Recorded on: 05/05/15
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“Wow!” Do your customers use that word when talking about their experience with you or your team? Products, services, and prices are often almost identical. It’s the little details that can win clients for life — and get them to recommend you to everyone they know.

Watch Creating Memorable Customer Experiences and learn how to set yourself apart with customer service that’s unexpected and meaningful. Make customers feel good about buying from you.

What You’ll Learn...

  • Recognize the correlation between customers’ experiences and the return on investment potential — the bottom line!
  • Identify how customers’ experiences are influenced before, during, and after the sale.
  • Gain a better understanding of the leader’s role in the experience and the importance of ongoing training of the team.
  • The importance of a solid corporate foundation: customer experiences start at the top!
  • How a company’s policies, procedures, and processes impact the experience
  • 5 specific keys to mastering the details of a customer’s experience 


PC System Requirements:
800MHz Intel Pentium III processor or equiv. • Microsoft® Windows® 2000/XP or later • Min. 256 MB of RAM • 48x CD-ROM / DVD-ROM • Sound card w/ speakers or headphones • Screen Resolution 1024 x 768, 32-bit Color • Macromedia® Flash® 8 Player • Microsoft® Internet Explorer® 6.0 or later • Adobe® Acrobat® Reader® 6 or later • A high-speed Internet connection recommended
 


CD-ROM
Item #: 1869081
Price: $179.00



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National Seminars Training
1.800.258.7246