You'll be the first to know about exclusive special offers and discounts on events coming to your area. Plus, you'll receive timely news and articles about trends and issues in the workplace - all designed to help better your career! Sign up today or click here to find out more!

FREE CATALOG!

Whatever your training need, we have the solution! For a FREE catalog filled with invaluable training opportunities, click here.

Download Catalog Now!
(PDF format)

 

QUIZ: What is Your BEQ? (Business Etiquette Quotient)

Think business etiquette has gone the way of the manual
typewriter? Think again! In today's highly competitive business world,
practicing good etiquette and courtesy make more sense than ever. Appropriate behavior in business settings is a sure way to make a favorable impression for your organization, build strong professional relationships and get ahead in your career.

Instructions: This fun, FREE and easy quiz can be completed in less than five minutes, and it can give you immediate insight into your career. Evaluate your BEQ (Business Etiquette Quotient) with the following quiz:.
1
 While networking at a reception, you see someone who looks vaguely familiar. You should …
A. Ignore her in case she's someone you should remember.
B. Pretend to know her, hoping she'll give you clues to her identity.
C. Ask if she remembers you.
D. Introduce yourself.
2
 A colleague has introduced you to Mr. Brown. His name tag reads "John Brown." How do you address him?
A. Mr. Brown
B. John
C. Avoid addressing him by name.
3
 How do you greet a visitor who has just entered your office?
A. Call out a casual greeting and finish your present task.
B. Lean across the desk and shake hands.
C. Stand to greet him and indicate a chair.
D. Let him choose a seat for himself.
4
 At a company party, the CEO and his wife come to your table. You've met them both before. Both are considerably older than you are. What is the proper way to greet them?
A. Greet the wife first, then the CEO, shaking hands with both.
B. Greet the CEO first, then the wife, shaking hands with both.
C. Greet the wife first, but do not offer to shake hands unless she initiates it.
D. Greet the CEO first, greet the wife second, no need to shake hands.
5
 You're collecting some files from an associate's office when her telephone rings. Thinking she may be calling you with instructions, you answer. Instead, it's a client. You should …
A. Say Jackie is out right now and to call back later.
B. Say he has reached Jackie's office, give your name and the option of leaving a message or calling again later.
C. Say Jackie is recovering from surgery and won't be able to deal with the problem for at least another week.
D. Take care of his problem without letting him know you're not Jackie.
6
 The cell phone in your briefcase rings in the middle of a training seminar. What do you do?
A. Glare pointedly at the person sitting next to you until the ringing stops.
B. Run outside as quickly as you can to catch the caller before they hang up.
C. Switch off the phone and apologize quietly to those around you, and to the speaker during break.
D. Answer the call in a low voice to cause the least possible disturbance.
7
 A business associate asks you to dinner at his or her home. You should …
A. Take a small gift.
B. Take nothing, because a business-related dinner does not require a gift.
C. Take an expensive gift to make a good impression.
D. Bring a dish instead of bringing a gift.
8
 You have received an invitation to a business reception with an important client marked RSVP. You are tentatively scheduled to leave on a business trip that day. You should …
A. Ignore the RSVP because you probably can't attend.
B. Call immediately and explain the problem, asking if you can RSVP later when your schedule is firm.
C. RSVP so you'll have it covered, then don't go if your trip comes through.
D. RSVP, then call to cancel at the last minute if your trip comes through.
9
 You have invited a group of associates to lunch. Who should lead the group to the table?
A. The women in the group go first.
B. The highest ranking person goes first.
C. The women in the group go first, in order of seniority.
D. You go first because you are the host.
10
 You are standing with a group of professionals all known to you, but not to each other. You have drawn a blank on a person's last name. What do you do?
A. Ask them to remind you of their name so that you can make introductions.
B. Hope that they'll introduce themselves if you say nothing.
C. Pretend you think they all know each other.
D. Introduce them by first names only.
11
 You are at a business dinner with upper managers and clients. You are served first. What do you do?
A. Begin eating.
B. Wait until everyone is served to begin eating.
C. Wait until the women at the table are served, then begin eating.
D. Begin eating only if others at the table give you permission to go ahead.
12
 What do you do with butter from the butter dish?
A. Set the dish beside your plate, take a pat of butter and butter your bread or roll.
B. Put a pat of butter on the side of your bread plate, pass the dish on, then butter your bread.
C. Put a pat of butter on the side of your bread plate, then break off a bit of bread as needed and butter only that small piece.
D. Buttering bread is unsophisticated. Skip the butter.
13
 At a business luncheon with a client, you knock over your beverage on the table. What should you do?
A. Jump up immediately to find the waiter to clean up the mess
B. Blot up the spill with your napkin and other people's napkins if they offer them
C. Don't make a fuss. Cover the spill discreetly with your napkin and call the server over when you next see him or her.
D. Apologize profusely and do whatever you can to clean up the mess yourself
14
 Which is an appropriate holiday gift for Mark to give to his biggest client?
A. A $100 gift voucher to an exclusive men's or women's accessories store
B. A $100 gift voucher for the company product
C. A gold watch with the company logo engraved on it
D. A gift basket of expensive liqueurs
15
 Which is an appropriate holiday gift for Traci to give her new boss?
A. A good quality pen
B. A subscription to a magazine she knows he or she enjoys reading
C. An expensive bottle of liquor
D. A funny poster, framed for his or her office
 
National Seminars Group is a division of Rockhurst University Continuing Education Center, Inc.
P.O. Box 419107 Kansas City, MO 64141-6107 Phone 1.800.258.7246 Fax 1.913.432.0824


Problems using our site? Contact us at webmstr@natsem.com
or call Customer Service at 1.800.258.7246