A recording is made of each Rockhurst Conference. Audio Conferences are available in an audio CD format and Web Conferences are available in CD-ROM format. You may search recordings by category using the navigation
links below. To find out more, or to purchase a recording, click on the title below.

View Upcoming Audio and Web Conferences
  Customer Service, Computer Desktop, Creative, Technical, Finance & Accounting, Human Resources, Management & Supervision, Self-Improvement, Time & Project Management, Warehouse, Purchasing, OSHA

 
Business Writing & Communication
Business Grammar Tips, Tricks, & Techniques
Recorded On 06/06/08  
Business Proofing & Editing Made Easy
Recorded On 06/13/08  
Communicating With Clarity & Credibility
Recorded On 04/16/08  
Communicating With Tact & Finesse
Recorded On 10/06/09  
Communicating With Tact & Finesse
Event Date 05/20/10   Pre-Order
How to Avoid Making a Costly Mistake When Reading and Signing Contracts
Event Date 05/11/10   Pre-Order
How to Boost Morale Through Communication
Event Date 04/20/10   Pre-Order
Keys to Handling Social Media at Work MySpace, Facebook, and More
Event Date 05/18/10   Pre-Order
Keys to Handling Social Media at Work MySpace, Facebook, and More
Recorded On 08/20/09  
Techniques of Successful Technical Writing
Recorded On 01/14/09  
The Business Writing and Grammar CD Series
Recorded On 05/15/09  
The Communication CD Collection
Recorded On 07/23/09  
The E-Communication Boot Camp: E-mail, Text, Social Media, and More at Work
Recorded On 11/11/09  
The Essentials of Active Listening: A Communication Course
Recorded On 08/21/08  
The Essentials of E-mail and Business Writing
Recorded On 05/23/08  
The Essentials of E-mail and Business Writing
Recorded On 05/23/08  
Writing With Diplomacy, Tact, and Finesse
Recorded On 05/30/08  
Writing With Diplomacy, Tact, and Finesse
Event Date 04/13/10   Pre-Order
Customer Service
Bill Capodagli Presents, Customer Service – “The Disney Way”
Recorded On 02/16/10  
Bill Capodagli Presents, Customer Service – “The Disney Way”
Recorded On 08/20/08  
Creating an Environment of Customer Service Excellence
Recorded On 10/13/09  
Harnessing the Power of Excel® Database Features
Recorded On 02/16/10  
How to Deliver Grand Slam Customer Service
Recorded On 04/24/08  
How to Effectively Handle Customer Complaints
Recorded On 05/08/08  
Making a Smooth Transition Into Excel® 2007
Recorded On 01/12/10  
Managing the Emerging Work Force: Gen X & Gen Y
Event Date 03/30/10   Pre-Order
Managing the Emerging Work Force: Gen X & Gen Y
Recorded On 08/06/09  
Mastering Excel® Functions and Formulas
Event Date 03/16/10   Pre-Order
Motivational Techniques for Customer Service Professionals
Recorded On 04/10/08  
Sales Success Strategies for Prospecting & Cold-Calling
Recorded On 04/18/07  
Secrets for Selling Over the Phone
Event Date 03/17/10   Pre-Order
Secrets for Selling Over the Phone
Recorded On 07/14/09  
The Dos & Don’ts of Customer Service
Recorded On 03/13/08  
The Essentials of Front Desk Safety and Security
Recorded On 12/18/08  
Understanding What Your Customer Really Wants
Recorded On 03/27/08  
Computer Tech, Desktop, Creative
How to Build Microsoft® Access® Tables
Recorded On 02/19/08  
How to Build Microsoft® Access® Tables
Recorded On 02/19/08  
How to Format Tables, Charts, and Columns in Microsoft® Word®
Recorded On 09/09/08  
How to Make Microsoft® Outlook® Work Harder for You!
Recorded On 06/25/08  
How to Make Microsoft® Outlook® Work Harder for You!
Recorded On 06/25/08  
How to Use Adobe Acrobat
Event Date 04/06/10   Pre-Order
How to Use Crystal Reports
Recorded On 12/16/09  
How to Use Microsoft® Access® Queries to Find and Display Data
Recorded On 02/05/08  
How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data
Recorded On 05/16/08  
How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data
Event Date 05/25/10   Pre-Order
How to Use Microsoft® Word® Graphic & Design Features
Recorded On 08/26/08  
Integrating Microsoft® Office® & the Web Into Your Microsoft® PowerPoint® Presentations
Recorded On 08/11/06  
Internet & E-mail Monitoring: Developing Effective & Legally Sound Policies & Procedures
Recorded On 03/10/10  
Internet & E-mail Monitoring: Developing Effective & Legally Sound Policies & Procedures
Recorded On 10/24/07  
Keys to Developing Effective E-Newsletters
Recorded On 04/23/08  
Mastering Microsoft® Excel® Macros
Recorded On 05/02/08  
Microsoft Excel 60-Minute CD-ROMS
Recorded On 01/01/00  
Microsoft® PowerPoint® Supercharged With Multimedia!
Recorded On 07/12/06  
Outlook® Tips, Tricks & Techniques
Event Date 06/29/10   Pre-Order
Search Engine Optimization: Secrets to Driving More Traffic to Your Web Site
Recorded On 08/03/06  
Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User
Recorded On 04/29/08  
Finance
2008 EEO-1 Reporting Compliance Update
Recorded On 07/21/08  
Coping With Payroll Hot Spots
Recorded On 12/15/06  
Cost-Saving Strategies for Accounts Payable
Recorded On 02/26/08  
Fraud Detection & Prevention for Accounts Payable
Recorded On 03/11/08  
How to Collect More Money!
Recorded On 04/15/08  
How to Conduct a Competitive Pay Analysis
Recorded On 05/20/08  
How to Control Workers’ Compensation Costs
Recorded On 01/24/08  
How to Read Financial Statements
Recorded On 02/10/10  
How to Read Financial Statements
Recorded On 08/07/08  
How to Talk About Pay in a Tough Economy
Event Date 06/09/10   Pre-Order
The Essentials of Bankruptcy Law for Collection Professionals
Recorded On 04/29/08  
The Management System
Recorded On 09/09/09  
Understanding and Complying With the Fair Debt Collection Practices Act
Recorded On 09/15/09  
Vendor Management Strategies for Accounts Payable Professionals
Recorded On 02/12/08  
Human Resources
Americans with Disabilities Act
Recorded On 08/07/08  
Avoiding the Most Common Costly Mistakes Made in Employee Handbooks
Recorded On 08/18/09  
COBRA Compliance
Recorded On 03/19/09  
Creating a Plan for Preventing & Handling Workplace Violence
Recorded On 04/09/08  
Developing Effective Dress Code Policies: How to Create Them … Write Them … And Enforce Them
Event Date 03/24/10   Pre-Order
Effective Dress Code Policies: How to Create Them … Write Them … And Enforce Them
Recorded On 05/01/08  
Emergency Response & Disaster Planning
Recorded On 07/24/08  
Emergency Response & Disaster Planning
Event Date 05/27/10   Pre-Order
Everything You Need to Know About EEOC Claims
Recorded On 07/17/09  
Exempt vs. NonExempt: Understanding FLSA's Classification Standards
Recorded On 09/10/09  
Exempt vs. NonExempt: Understanding FLSA's Classification Standards
Event Date 05/13/10   Pre-Order
FMLA & Intermittent Leave
Event Date 06/10/10   Pre-Order
FMLA & Intermittent Leave
Recorded On 11/19/09  
FMLA 2009 New Regulations Update
Recorded On 09/30/09  
Fundamentals of Paid-Time-Off Policies In Today’s Workplace
Recorded On 06/04/09  
Fundamentals of Paid-Time-Off Policies In Today’s Workplace
Event Date 04/28/10   Pre-Order
Handling Employee Complaints & Concerns
Recorded On 12/03/09  
Health Savings Accounts
Recorded On 09/18/08  
Health Savings Accounts
Event Date 06/30/10   Pre-Order
How to Avoid Making a Terrible Hiring Mistake
Recorded On 10/28/08  
How to Conduct Effective Interviews
Recorded On 02/18/10  
How to Conduct Effective Interviews
Recorded On 07/31/08  
How to Conduct Effective Workplace Investigations
Recorded On 05/12/08  
How to Conduct More Effective Performance Evaluations
Recorded On 05/01/08  
How to Conduct More Effective Performance Evaluations
Event Date 03/18/10   Pre-Order
How to Create a Cost-Effective Competitive Employee Benefits Package
Recorded On 04/01/08  
How to Effectively Communicate Employee Benefits
Recorded On 04/24/08  
How to Legally Terminate Employees
Recorded On 08/14/08  
How to Legally Terminate People With Attitude Problems
Event Date 04/15/10   Pre-Order
How to Legally Terminate People With Attitude Problems
Recorded On 06/24/08  
How to Prevent Retaliation Lawsuits
Recorded On 03/04/08  
How to Prevent Retaliation Lawsuits
Recorded On 03/04/08  
How to Terminate Employees With Compassion
Recorded On 05/05/09  
Human Resources and The Law: What’s New In 2009
Recorded On 02/19/09  
Immigration Law Compliance
Recorded On 01/18/10  
Keys to Effective Employee Orientation
Event Date 06/03/10   Pre-Order
Keys to Effective Employee Orientation
Recorded On 06/12/08  
Keys to Effectively Handling Employee Behavior & Performance Problems
Recorded On 12/18/08  
Keys to Legally Sound Feedback, Discipline & Termination
Recorded On 05/09/08  
Legal Dos and Don’ts of Interviewing & Hiring People
Recorded On 09/04/08  
Legal Dos and Don’ts of Interviewing & Hiring People
Event Date 03/29/10   Pre-Order
Managing Employee Leave & Absenteeism
Recorded On 01/28/10  
Managing Employee Leave & Absenteeism
Recorded On 05/28/08  
Overcoming Employee Resistance to Change
Recorded On 05/20/08  
Overcoming Employee Resistance to Change
Recorded On 02/24/10  
Pre-employment testing: what you can and can’t do
Recorded On 09/25/08  
Preventing & Handling Workplace Violence
Recorded On 12/08/09  
Preventing Discrimination, Leave & Harassment Lawsuits
Event Date 04/07/10   Pre-Order
Preventing Discrimination, Leave & Harassment Lawsuits
Recorded On 11/28/07  
Preventing Sexual Harassment in the Workplace
Recorded On 05/15/07  
Preventing Sexual Harassment in the Workplace
Recorded On 05/15/07  
Records Retention & Destruction for Human Resources
Event Date 06/16/10   Pre-Order
Records Retention & Destruction for Human Resources
Recorded On 07/09/08  
Special HR Training: ADA Compliance & Mental Illness Leave
Recorded On 12/03/08  
Terminating Employees on Leave
Recorded On 04/01/09  
The ADA Amendments Act
Recorded On 08/27/09  
The Essentials of Employee Onboarding
Recorded On 04/07/09  
The Essentials of Employee Onboarding
Event Date 04/27/10   Pre-Order
The Human Resources Compliance Audio Series
Recorded On 06/29/09  
The Ins & Outs of Effective HR Policies
Recorded On 08/26/08  
The Pension Protection Act of 2006 - Dramatic 401(k) Changes Are Here
Recorded On 01/25/07  
Untangle the Triangle: FMLA, Workers’ Comp, and ADA
Recorded On 03/26/09  
Variable Compensation: Using a performance-based strategy to motivate and retain your best employees
Recorded On 01/16/08  
What you need to know about Family Responsibility Discrimination Guidelines
Recorded On 04/22/09  
Management & Supervision Skills
Assertiveness Skills: A Guide to Positively Successful Communication
Recorded On 02/04/10  
Assertiveness Skills: A Guide to Positively Successful Communication
Recorded On 07/09/08  
Author Gary Topchik Presents The First-Time Manager's Guide to Team Building
Recorded On 08/22/07  
Basic Supervision Skills
Recorded On 05/22/08  
Basic Supervision Skills
Event Date 04/14/10   Pre-Order
Building Cooperation & Trust with Your Employees
Recorded On 04/22/08  
Building Cooperation & Trust with Your Employees
Recorded On 04/22/08  
Creative Strategies for Training the Unmotivated or Reluctant Learner
Recorded On 06/04/08  
Creative Strategies for Training the Unmotivated or Reluctant Learner
Recorded On 03/03/10  
Creative Team-Building Ideas & Activities
Recorded On 06/05/08  
Dealing With the Dreaded “C” … Conflict in the Workplace
Recorded On 06/02/08  
Delegation Skills for Managers & Supervisors
Recorded On 08/27/08  
Developing Your Leadership Voice: How to Be an Effective Communicator Who Gets Results
Recorded On 08/04/09  
Effective Criticism & Discipline Skills for Managers
Recorded On 06/19/08  
Employment Law for Managers
Recorded On 11/17/08  
Enforcing Employee Wage Garnishments
Recorded On 09/23/08  
Enforcing Employee Wage Garnishments
Event Date 05/04/10   Pre-Order
Essential Communication Skills for Managers
Recorded On 07/14/08  
Getting Results Without Authority
Recorded On 03/09/10  
High-Powered Strategies for Innovative Problem Solving & Decision Making
Recorded On 03/12/08  
How to Be a Motivating Manager
Recorded On 09/10/08  
How To Communicate Financial Information to Employees
Recorded On 01/17/08  
How to Conduct Effective Meetings
Recorded On 07/30/08  
How to Effectively Lead Interdepartmental Work Teams
Recorded On 06/26/07  
How to Effectively Supervise Off-Site Employees
Recorded On 06/04/08  
How to Effectively Supervise Off-Site Employees
Event Date 05/06/10   Pre-Order
How to Give Effective Performance Feedback to Employees
Recorded On 02/02/10  
How to Give Effective Performance Feedback to Employees
Recorded On 06/17/08  
How to Grow Your E-mail List
Recorded On 12/13/06  
How to Handle Difficult People
Recorded On 07/16/08  
How to Handle Emotionally Charged Situations in the Workplace
Recorded On 06/25/08  
How to Manage Priorities & Time
Event Date 03/23/10   Pre-Order
How to Manage Priorities & Time
Recorded On 07/16/09  
How to Plan Successful Events
Recorded On 08/12/08  
How to Plan Successful Events
Event Date 06/02/10   Pre-Order
How to Prevent Employee Burnout
Event Date 07/07/10   Pre-Order
How to Prevent FMLA Abuse
Recorded On 02/22/10  
How to Prevent FMLA Abuse
Recorded On 05/19/09  
How to Provide Effective Employee Discipline
Recorded On 05/14/08  
How to Revive the Classroom Experience
Recorded On 05/21/08  
How to Successfully Manage People in a Tough Business Climate
Recorded On 01/21/09  
How to Supervise People
Recorded On 10/08/09  
How to Work Effectively With People Who Act, Think & Work SO Differently From You!
Recorded On 06/10/08  
How to Write Effective Job Descriptions … in Half the Time!
Recorded On 06/26/08  
Investigating Employee Complaints
Recorded On 10/21/08  
Investigating Employee Complaints
Event Date 06/22/10   Pre-Order
Keeping Your People Revved in Tough & Uncertain Times
Recorded On 01/08/09  
Keys to Turning Employee Interviews Into Conversations
Recorded On 05/06/08  
Low-Cost & No-Cost Ways to Motivate Employees
Recorded On 01/22/09  
Making a Seamless Transition Into Management
Recorded On 01/13/10  
Managing Cross-Generational Teams
Recorded On 07/17/08  
Managing Employees Who Have Rotten Attitudes or Lousy People Skills
Recorded On 06/12/08  
Managing Employees Who Have Rotten Attitudes or Lousy People Skills
Event Date 05/19/10   Pre-Order
Sid Kemp, PMP, Presents Perfect Solutions for Difficult Employee Situations
Recorded On 05/15/07  
Simple, Quick & Stress-Free Organization Strategies
Recorded On 10/29/08  
Simple, Smart, and Low-Cost Ways to Recognize & Reward Employees
Recorded On 12/09/08  
Straight Talk for Unproductive and Underperforming Employees
Recorded On 09/09/09  
Straight Talk for Unproductive and Underperforming Employees
Event Date 05/26/10   Pre-Order
Succession Planning
Recorded On 04/16/08  
Supervising Front-Line Employees
Recorded On 04/02/08  
The Essentials of Diversity in Today’s Workplace
Recorded On 02/27/08  
The Outstanding Manager CD Training Collection
Recorded On 07/01/09  
The Secrets of Building Team-Player Thinking
Recorded On 06/11/08  
The Supervisors’ Guide to Giving On-Target Directions, Helpful Feedback, & Constructive Criticism
Recorded On 04/16/09  
The Ultimate Training for Your Toughest Workplace Dilemma ... Working With Difficult and Challenging People
Recorded On 10/30/09  
Turning Around Bad Employee Behavior
Recorded On 03/06/08  
Self-Improvement
Bill Capodagli presents ... Innovate the Pixar Way
Recorded On 03/04/10  
Bill Capodagli Presents The Disney Way
Recorded On 03/13/07  
Bill Capodagli Presents, Creativity - “The Disney Way”
Recorded On 08/06/08  
Bill Capodagli Presents, Creativity - “The Disney Way”
Recorded On 08/06/08  
Bill Capodagli Presents, Creativity - “The Disney Way”
Recorded On 08/06/08  
Bill Capodagli Presents, Leadership - “The Disney Way”
Recorded On 03/31/08  
Business Etiquette 101
Event Date 06/16/10   Pre-Order
Confidence & Assertiveness Skills for Women
Recorded On 03/20/08  
Confidence, Credibility, and Influence Skills for Women
Recorded On 08/19/09  
Conflict & Confrontation Skills for Women
Recorded On 04/03/08  
Creating Balance & Letting Go of Stress
Recorded On 04/17/08  
Critical Thinking & Problem Solving Skills
Recorded On 12/15/09  
Dr. Cherie Carter-Scott on Overcoming Negativity in the Workplace
Recorded On 07/21/08  
Dr. Joseph Michelli on The Starbucks Experience
Recorded On 06/20/07  
Essential Time Management Techniques for Administrative Professionals
Recorded On 11/07/07  
Featuring Dr. Barbara E. Bund on The Outside-In Corporation
Recorded On 02/23/07  
Going Green at Work
Recorded On 04/22/08  
How to Be a Super Sales Coach
Recorded On 03/22/07  
How to Be a Tough-as-Nails Negotiator
Recorded On 04/30/08  
How to Be a Tough-as-Nails Negotiator
Event Date 04/29/10   Pre-Order
How To Coach Your Team To Exceptional Performance … the Coach Joe Way
Recorded On 05/13/08  
How To Coach Your Team To Exceptional Performance … the Coach Joe Way
Recorded On 05/13/08  
How to Create Attention-Grabbing Designs
Event Date 05/05/10   Pre-Order
How to Create Attention-Grabbing Designs
Recorded On 11/05/09  
How to Handle Difficult & Emotional Situations, Patients & Family Members
Recorded On 05/04/07  
How to Handle Emotions Under Pressure
Recorded On 07/24/08  
How to Prevent Identity Theft In Your Organization
Recorded On 09/25/07  
How to Write Copy That Sells
Recorded On 06/27/07  
Leonard Saffir Presents PR on a Budget
Recorded On 06/04/07  
Making eBay Work for Your Business
Recorded On 02/21/07  
Managing Chaos and Pressure at Work
Recorded On 01/26/10  
Mastering the Secrets of Persuasive Communication
Recorded On 11/18/09  
Overcoming Sales Objections
Recorded On 09/29/06  
Podcasting for Your Business
Recorded On 03/27/07  
Power Tips & Shortcuts for Creating Microsoft® Excel® Charts and Graphs
Recorded On 06/11/08  
Secrets to Getting Your Workplace REVVED!
Recorded On 07/27/09  
Secrets to Getting Your Workplace REVVED!
Recorded On 01/23/08  
Secrets to Getting Your Workplace REVVED!
Recorded On 01/23/08  
Secrets to Reducing Your Stress at Work
Recorded On 07/01/08  
The Life Balance System for Women
Recorded On 08/05/09  
The Quick and Easy Way to Create Microsoft® PowerPoint® Presentations
Recorded On 06/19/08  
The Quick and Easy Way to Create Microsoft® PowerPoint® Presentations
Recorded On 06/19/08  
The Working Woman's Guide to Creating Balance & Letting Go of Stress
Recorded On 09/23/09  
Understanding, Developing, and Implementing Effective Internal Controls
Recorded On 02/09/10  
Understanding, Developing, and Implementing Effective Internal Controls
Recorded On 03/25/08  
Workplace Wellness Programs: What Works? What Doesn’t?
Recorded On 07/30/08  
Time & Project Management
Time Management Tips
Recorded On 10/14/08  
Training & Team Building
Building Better Team Communication
Event Date 06/24/10   Pre-Order
Building Better Team Communication
Event Date 06/24/10   Pre-Order
Creating Stronger Workplace Teams: Communicating for Results
Recorded On 07/23/08  
Making Difficult, Dry Subjects Interesting & Easy for Learners
Recorded On 05/07/08  
The Trainer’s Guide to Creating Interactive Learning Games & Activities
Recorded On 06/18/08  
Warehouse, Purchasing, OSHA
How to Get Great Deals & Terms Bargaining With Vendors & Suppliers
Recorded On 07/29/08  
OSHA Recordkeeping Compliance
Recorded On 08/20/08  
OSHA Recordkeeping Compliance
Recorded On 01/27/10  
OSHA-Compliant Safety Training
Recorded On 12/07/05  
Strengthening Warehouse and Inventory Security
Recorded On 10/25/06  
The Golden Rules of Accurate Inventory Counts
Recorded On 11/15/06  
Understanding RFID Technology in Inventory Management & Control
Recorded On 11/01/06  

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How to Conduct Effective Interviews
See Details


Managing Employees Who Have Rotten Attitudes Or Lousy People Skills
See Details




Mastering Microsoft Excel Macros
See Details


How to Make Microsoft Outlook Work Harder for You!
See Details




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