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Excelling as a Highly Effective Team Leader (2-Day)
Lead your team to a winning performance


Program Description:
Two-Day Seminar
In Excelling as a Highly Effective Team Leader, you’ll learn ...
  • How to build a cohesive, results-oriented team from a group of diverse individuals
  • Motivational techniques that inspire team members to want to perform at their peak
  • How to grant the team more decision-making and problem-solving authority as it matures
  • How to gain team member commitment to policy and procedural changes that are critical to the success of the organization
  • And much more

In this two-day workshop, you’ll learn the personal leadership characteristics and skills that spark the kind of energy and enthusiasm that make productivity and performance soar. Get step-by-step guidelines and practical advice for transforming a group of individuals into a creative, results-producing team.

Agenda:

DAY 1

Characteristics of successful team leaders

  • 10 critical behavioral skills successful team leaders must master
  • Transitioning to a team environment: Understanding the differences between supervisors/managers and team leaders
  • How to gain the acceptance and trust of team members when you’re replacing another team leader
  • Stand up and shout—or should you? How to promote your team and its accomplishments to upper management
  • Understanding your team’s purpose and position within the organization
  • Why every successful team leader is also a group member
  • Strategies for keeping yourself motivated and energized as a team leader

How to build a team that gets results

  • The 4 key words that describe every top-performing team
  • Calling a team a team doesn’t make it one: Find out the 13 key characteristics that make a successful team
  • Team chemistry: Personality and interpersonal styles that lead to collaboration—and also to conflict
  • DIAMOND: A can’t-miss formula for planning and setting achievable team goals
  • How to get the team to welcome new members without feeling threatened
  • Understanding the primary reasons teams fail to accept responsibility
  • Benchmarks for evaluating a team’s progress, performance and bottom-line results

Creating a motivating team climate

  • How team leaders sometimes inadvertently contribute to a lack of team performance
  • Overcome the myth of motivation by remembering these 2 key points
  • The 4 different team climates a leader can create—use this Team Leader Effectiveness Grid to find out which one you’ve fostered for your team
  • The keys to building trust between team members and the team leader, especially after a negative or unpopular decision has been made
  • How to renew and refuel a team that starts off with enthusiasm and energy but soon becomes discouraged
  • How to inspire and motivate a team that routinely has more work than it can reasonably handle
  • People give when they get: Key points to keep in mind when planning incentives and rewards

The changing role of the team leader

  • The 4 stages of team development—and the team leader’s role in each
  • How well do you coach and counsel your team? Use this exercise to find out how you’re influencing your team’s development
  • How to gradually release more power, influence and authority to the team as members mature and jell in their roles
  • 2 critical factors for getting team members to accept change
  • How to use delegation to push team members to take action and get results
  • Understanding the single most important function of the team leader
  • Understanding when to “coach” and when to “direct” in order to elicit the best performance from team members

Tuning in to critical communication cues

  • The 4 components of effective communication
  • 8 tips for helping team members communicate better with each other, with customers and with you
  • How to get team members to listen to and accept criticism from one another
  • The common barriers to effective listening and how to overcome them to strengthen relationships among team members
  • How to help team members understand the difference between “acceptance” and “agreement”
  • 6 benefits of asking good questions—and the 5 types of questions to avoid

DAY 2

Dealing with performance problems

  • Understanding the 3 major types of problems that keep team members from performing at their peak—and the specific actions you can take to counter each type
  • A sure-fire approach for getting team members who choose not to perform to not only change but to grow
  • How to determine when additional training is needed to smooth out rough spots in performance
  • 4 critical steps to making sure your discipline sticks
  • How to conduct an effective performance review
  • How to deal with “eager beavers” who don’t produce
  • A dozen key areas to examine when the team as a whole is experiencing performance problems

Shared problem solving and decision making

  • The 3 primary problem-solving and decision-making styles most teams utilize—and the pros and cons of each
  • The team leader’s role in the rational problem-solving process
  • How to use brainstorming as a tool for encouraging the free exchange of ideas and solutions
  • Avoid conflict and controversy with this proven technique for making choices when several excellent alternatives are on the table
  • How to gain cooperation when some team members won’t abide by the decisions made by the team as a whole
  • How to get your team to make decisions when team members want to be told what to do
  • The top 10 factors that influence a team’s decision-making process

Dealing with team conflict

  • The key to promoting team harmony and minimizing disagreements
  • Why you can’t sweep team conflict under the rug
  • Proven methods for structuring and conducting successful conflict-resolution meetings
  • A step-by-step disciplinary process that addresses misconduct openly and frankly
  • The 5 levels of team conflict and what you can do to help mitigate the factors that cause them
  • 10 conflict-avoidance tips team leaders can practice in any team situation
  • How to deal with team members who spend more time competing with each other than cooperating
  • The 3 ways teams commonly mishandle anger—and how to help team members redirect it

Conducting effective team meetings

  • Why the time you spend planning and preparing for a meeting is as important as the meeting itself
  • 5 key elements of an effective meeting agenda
  • Tips for leading purposeful, productive team meetings
  • How to create an environment that encourages team members—even untalkative ones—to fully participate in the exchange of ideas
  • 2 dozen techniques experienced team leaders use to keep discussions flowing during meetings
  • Facilitation techniques for ensuring that team meetings run smoothly—and which behaviors to avoid
  • The “100-mile rule”: How to use it to eliminate distractions and keep team members focused on the business at hand

Managing virtual teams

  • Understanding how virtual teams have revolutionized the workplace
  • The 3 phases of planning and development necessary for creating a winning virtual team
  • The essential skills and technology needed to support an effective virtual team
  • Understanding and supporting the dynamics of teams that reach across organizations
  • How to enhance personal communications when team members meet electronically
  • One of the key reasons virtual teams fail—and commonsense approaches to prevent it
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