Attend, and you'll gain the same field-tested techniques that top managers always come back to. Proven methods you can rely on to help you lead a more productive department ... delegate tasks with authority ... and establish yourself as a dedicated professional who employees look up to. If you're serious about increasing your professional worth as a supervisor, these are core skills you can't afford to be without.

Basic Supervisory Skills

• 3 essential ingredients of supervising
• How to react to problems positively — not negatively
• Simple, but effective, steps you can take to help employees manage their time better
• Developing essential management skills
• How to avoid the most common traps in delegating work
• When disciplining or firing — how to document to protect yourself legally
• Maintain 1 simple habit — and take control of your time
• How to make the process of firing easier on everyone involved
• How to make performance evaluations positive and motivational

Handling Problems and Problem Employees

• Conflicts, tardiness, complaints, discouragement and other common problems — master the 5 universal steps toward solving them all
• Getting management to back you up
• Step-by-step disciplinary plans
• Firing — how to do it right and not lose sleep over it
• How to hold employees accountable for their share of the workload
• BONUS! Take home an action plan for effectively handling your problem employees. You'll be able to start solving the conflict immediately

Effective Communication Skills

• How to communicate better with your employees
• Persuading uncommunicative employees to listen
• Ensuring your employees get the message with nonverbals
• How to break down the barriers that block communication
• How to encourage employees to set — and reach — their goals
• Establishing long- and short-term goals
• Applying personal strengths to your goals
• How to develop "ownership" in the workplace that hits productivity targets

Boosting Productivity

• Understanding the 3 basic de-motivators and how to avoid them
• How to keep good employees
• Turning negative attitudes around
• Communicating your expectations to employees for superior results
• How to squeeze an extra 30 minutes of productive work out of your day
• Capitalizing on employee strengths to maximize efficiency in their work

You and the Personal Inventory

• A unique exercise that will tell you more about yourself than you've ever known
• Take-home practical suggestions, tailored specifically to you, for managing time, delegating work, setting goals and solving problems
• BONUS! Your Personal Inventory is included in the seminar fee. It will become your best resource for insight into your supervisory style and how to apply it to any situation