Accounting, Collections & Finance

• Advanced Strategies for Handling Really Tough-to-Collect Accounts

• Best Practices in Accounts Payable

• Building Budgeting Skills

• Business Finance & Accounting Demystified

• Coaching, Mentoring and Leading Your Team to Success the Coach Joe Way!

• Collections 101: Getting Delinquent Accounts to Pay Up!

• Developing and Implement Accounting Policies & Procedures

• Finance & Accounting for Managers & Supervisors

• Finance and Accounting Fundamentals for Nonfinancial Professionals

• Financial Analysis for Business Professionals

• Financial Statements for Managers

• Financial Strategies: Tips for Saving for a Secure Future

• How to Legally Collect Accounts Receivable

• Implementing Effective Internal Controls

• Managing Accounts Payable

• Optimizing Crystal Reports

• Organizing & Managing Accounts Payable

• Organizing & Managing Accounts Payable

• Payroll Law

• Secrets to Collecting More Money

• Secrets to Effective Records Management, Retention & Destruction

• Secrets to Effective Records Management, Retention & Destruction

• Super-Effective Techniques for Collecting Accounts Receivable

• The Accounts Payable Workshop For Those New to AP

• The Changing Role of the Accounting Manager

• The Complete Course on Payroll Management

• The Essentials of Collections Law

• The Sales and Use Tax Seminar

• Understanding & Managing Sales & Use Tax

• Understanding Financial & Accounting Concepts, Statements, & Terminology

• Understanding and Complying With the Fair Debt Collection Practices Act

• Understanding and Interpreting Financial Statements

• Understanding and Interpreting Financial Statements

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Administrative & Front Desk

• Administrative Assistants Conference

• Administrative Professionals' Conference

• Conference for Administrative Assistants

• Cutting-Edge Skills for the Extraordinary Assistant

• How to Manage Stress in the Workplace

• Management Skills for Administrative Professionals & Key Support Staff

• Safety and Security Measures for Front-Desk Personnel

• Security Essentials for Front Desk Professionals

• The All-New Administrative Assistants Conference

• The All-New Administrative Assistants Conference

• The Complete Front Desk Professional

• The Essentials of Managing the Front Desk

• The Exceptional Receptionist

• The Exceptional Receptionist - Afternoon Half-Day Workshop

• The Exceptional Receptionist - Morning Half-Day Workshop

• The Extraordinary Administrative Professional

• The Extraordinary Assistant

• Time and Project Management for Administrative Professionals

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Business Writing & Grammar Skills

• Business Grammar & Proofreading

• Business Grammar & Proofreading

• Business Grammar Made Easy
  (Half-Day, Afternoon Workshop)

• Business Grammar for Busy People

• Business Grammar for Busy Professionals

• Business Writing & Grammar Skills

• Business Writing & Grammar Skills

• Business Writing Basics (Half Day Afternoon Workshop)

• Business Writing for the Digital World

• E-Mail and Business Writing

• E-mail Etiquette for the Workplace - Afternoon Workshop

• E-mail Etiquette for the Workplace - Morning Workshop

• Grammar Crash Course (Half Day Morning Workshop)

• How to Avoid Super-Embarrassing Grammar & Writing Blunders

• How to Create Exceptional Newsletters

• How to Design Newsletters, Brochures, Ads, Catalogs, Reports, Proposals, Presentation Materials and More!

• How to Write Attention-Grabbing Newsletters

• How to Write Killer Copy: Copywriting Strategies & Techniques

• Perfect Proofreading Techniques
  (Half-Day, Morning Workshop)

• Powerful Business Writing Skills

• Powerful Business Writing Skills

• Powerful Business Writing Skills

• The Basics of Writing Policies and Procedures

• The Business Writing Workshop

• The Copywriter’s Workshop

• The E-Mail and Business Writing Workshop

• The E-Mail and Business Writing Workshop

• The Essentials of Grammar & Proofreading

• The Secrets of Successful Technical Writing

• The Secrets of Successful Technical Writing

• The Technical Writers' Workshop

• The Technical Writers' Workshop

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Communication & Interpersonal Skills

• Assertive Communication - Skills for Women

• Assertiveness Skills for Business Professionals

• Assertiveness Skills for Managers and Supervisors

• Assertiveness Skills for Managers and Supervisors

• Assertiveness Skills for Managers and Supervisors

• Breaking Bad Communication Habits

• Building Better Communication Skills

• Building Better Team Communication

• Communicating With Tact and Skill for Managers and Supervisors

• Communicating with Confidence, Credibility, and Influence for Women with Dr. Kimberly Ventus-Darks

• Communicating with Tact, Influence & Finesse

• Cool, Confident, and Collected ... Managing Conflict for Women

• Developing Trust & Respect in the Workplace

• Developing Your Emotional Intelligence

• Developing Your Emotional Intelligence

• E-Mail and Business Writing

• E-mail Etiquette for the Workplace - Afternoon Workshop

• E-mail Etiquette for the Workplace - Morning Workshop

• Emotional Intelligence for Leaders

• Essential Communication Skills for Technical Professionals

• Essential Skills of Dynamic Public Speaking

• Essentials of Effective Interpersonal Communication

• Event Planning Made Simple

• Getting Results Without Direct Authority

• Giving and Receiving Feedback and Constructive Criticism

• Handling Difficult People in the Workplace

• How to Be an Outstanding Communicator

• How to Be an Outstanding Communicator

• How to Become a Powerful Communicator

• How to Communicate With Tact, Professionalism, and Diplomacy

• How to Communicate With Tact, Professionalism, and Diplomacy

• How to Create and Deliver Exceptional PowerPoint Presentations

• How to Create and Deliver Exceptional PowerPoint Presentations

• How to Handle Conflict and Confrontation

• How to Handle Difficult People

• How to Handle Difficult People

• How to Handle Difficult People: Half-Day Afternoon Workshop

• How to Handle Difficult People: Half-Day Morning Workshop

• How to Handle Negativity, Bad Attitudes & Toxic People

• How to Handle Personality Clashes in the Workplace

• How to Influence People

• How to Manage Conflict & Work Through Disagreements

• How to Manage Emotions

• How to Manage Emotions & Excel Under Pressure

• How to Mange Emotions & Excel Under Pressure

• How to Work With Difficult, Demanding, and Inconsiderate People

• How to Work with People

• How to Work with People

• Improving Your Communication: Skills for Success

• Keys to Building & Strengthening Workplace Relationships

• Powerful Communication Skills for Women

• Powerful Communication Skills for Women

• Powerful Communication Skills for Women

• Powerful Communication Skills for Women

• Powerful Communication Skills for the Workplace

• Speaking With Confidence and Conviction

• Strengthening Your People Skills in the Workplace

• Strengthening Your People Skills in the Workplace

• Strengthening Your People Skills in the Workplace

• Telephone Skills for Customer Service & Sales Professionals

• Telephone Skills for Customer Service & Sales Professionals (Half Day Afternoon Workshop)

• Telephone Skills for Customer Service & Sales Professionals (Half Day Morning Workshop)

• The Business Writing Workshop

• The Creative Team-Building Workshop

• The Essentials of Communicating with Tact & Finesse

• The Essentials of Communication & Collaboration

• The Essentials of Communication & Collaboration

• The Secrets of Clear Communication

• The Women's Professional Development Conference

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Computer Skills - Microsoft | Adobe | Web

• Administering, Supporting & Troubleshooting Microsoft® Windows Server 2003

• Adobe Creative Suite Conference

• Adobe® Creative Suite® 3

• Adobe® InDesign® for Beginners

• Adobe® Photoshop® for Beginners

• Advanced Microsoft® Access for the Power User

• Advanced Microsoft® Access for the Power User

• Advanced Microsoft® Excel for the Power User

• Advanced Social Media Marketing Techniques

• Advanced Training for Microsoft® Excel

• Advanced Training for Microsoft® Excel

• Andy Anderson’s Photoshop® Tips & Techniques

• Essentials of Wireless Networking

• Facebook Marketing for Relative Newbies

• How to Create and Deliver Exceptional PowerPoint Presentations

• How to Create and Deliver Exceptional PowerPoint Presentations

• How to Dramatically Improve Your Website!

• Installing, Administering, and Troubleshooting Microsoft® SQL SERVER

• Interactive Web Design With Flash®

• Mastering Excel® 2007: Advanced Techniques

• Mastering the Essentials of Microsoft® Access

• Microsoft Excel®: Become a Power User

• Microsoft Office 2010 Power Tips and Techniques

• Microsoft® Excel

• Microsoft® Excel 2007 Power Tips, Techniques, and Shortcuts

• Social Media Marketing

• The Essentials of Adobe Illustrator®

• Understanding and Implementing Microsoft Project

• Unlimited Microsoft® Access

• Unlocking the Secrets to Photoshop

• Website Optimization

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Customer Service

• Customer Service Redefined

• Customer Service That WOWS! (Half Day Morning Workshop)

• Customer Service That Wows!

• Delivering Unbeatable Customer Service Over the Phone

• Handling Difficult & Demanding Customers (Half Day Afternoon Workshop)

• Handling Difficult People in the Workplace

• Handling Difficult and Demanding Customers

• Handling Difficult and Demanding Customers: A Communication Course

• Hiring, Training & Retaining an Exceptional Frontline Staff

• How to Handle Difficult Customers & Other Tough Situations

• How to Handle Difficult Customers & Other Tough Situations

• How to Handle Difficult People

• How to Handle Difficult People

• Stress Management and Coping Skills for Customer Service Professionals

• Telephone Skills for Customer Service & Sales Professionals

• Telephone Skills for Customer Service & Sales Professionals (Half Day Afternoon Workshop)

• Telephone Skills for Customer Service & Sales Professionals (Half Day Morning Workshop)

• The Basics of Knock-Your-Socks-Off Customer Service

• The Essentials of Supervising Front-Line & Entry-Level Employees

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Human Resources, Payroll & Training

• Advanced Strategies in Instructional Design

• Best Practices for Managing and Controlling Health Care Costs Within Your Organization

• Best Practices in Training

• Business Finance & Accounting Demystified

• Developing Effective Surveys and Questionnaires

• Developing Successful Training Programs for the Workplace

• Document Retention & Management for HR Professionals

• Emergency Management Planning For Today's Business

• Emerging Issues in HR: A Regulatory Update
  (Half-Day, Afternoon Workshop)

• Essentials for Personnel & HR Assistants

• Essentials of Employee Benefits

• Event Planning Made Simple

• FLSA Compliance & the HR Department
  (Half-Day, Morning Workshop)

• FLSA Compliance Update

• FMLA Compliance Update

• HIPAA Compliance & the HR Department (AM Session)

• HIPAA Compliance & the HR Department AND Emerging Issues in HR: A Regulatory Update

• HR Law

• HR Talent - Management Symposium

• Hiring, Training & Retaining an Exceptional Frontline Staff

• How to Be a Better Trainer

• How to Be a Dynamic Trainer

• How to Conduct Behavior-Based Interviews

• How to Create & Conduct Training That Sticks

• How to Develop & Deliver Exceptional Training

• How to Effectively Prevent & Handle Workplace Lawsuits

• How to Handle Personality Clashes in the Workplace

• How to Legally & Effectively Handle Employee Leave Issues

• How to Legally and Effectively Conduct Internal Investigations

• How to Manage Stress in the Workplace

• How to Successfully Introduce & Deal With Change in the Workplace

• How to Write a Comprehensive Employee Handbook

• How-to's of Effective Interviewing: Half-Day Afternoon Workshop

• How-to's of Effective Interviewing: Half-Day Morning Workshop

• Human Resources For Professionals Who’ve Recently Assumed HR Responsibilities

• Human Resources and the Law

• Human Resources and the Law

• Implementing Effective Internal Controls

• Interviewing People
  (Half-Day, Afternoon Workshop)

• Navigating the Complex World of Workers’ Compensation

• Optimizing Crystal Reports

• Payroll Law

• Preventing Discrimination, Leave & Harassment Lawsuits

• Preventing Employee Lawsuits

• Secrets to Effective Records Management, Retention & Destruction

• Secrets to Effective Records Management, Retention & Destruction

• Terminating Problem Employees

• The Basics of Writing Policies and Procedures

• The Basics of Writing Policies and Procedures

• The Basics of Writing Policies and Procedures

• The Complete Course on Interviewing People

• The Complete Course on Interviewing People

• The Complete Course on Payroll Management

• The Creative Training Conference

• The Essentials of Human Resources

• The Essentials of Personnel Law

• The Human Resources Conference

• The National Seminars Training and Learning Expo

• The Secrets of Managing Payroll

• The Trainer’s Creativity Day Camp

• The Trainers’ Creativity Day Camp

• The Two-Day Workshop for High-Impact Trainers

• The Workshop for Training Unmotivated & Reluctant Learners

• Untangling the Confusing Web of ADA, FMLA and Workers' Comp Regulations

• Wage and Hour Law Compliance

• Writing Effective Job Descriptions
  (Half-Day, Morning Workshop)

• Writing HR Policies & Procedures

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Management & Leadership

• A Manager’s Guide to Getting Employees to Think Outside the Cubicle!

• Advanced Leadership Skills for Experienced Managers

• Advanced Strategies in Instructional Design

• Assertiveness Skills for Managers and Supervisors

• Assertiveness Skills for Managers and Supervisors

• Assertiveness Skills for Managers and Supervisors

• Basic Supervision

• Basic Supervision Seminar

• Building Better Team Communication

• Building Budgeting Skills

• Building Budgeting Skills

• Building a Positive, Motivated, and Cooperative Team

• Business Finance & Accounting Demystified

• Coaching & Team-Building Skills for Managers

• Coaching & Team-Building Skills for Supervisors

• Coaching and Mentoring Skills for Leadership Success

• Coaching and Mentoring Skills for Leadership Success

• Coaching, Mentoring & Team-Building Skills

• Communicating With Tact and Skill for Managers and Supervisors

• Conducting Employee Performance Evaluations

• Conducting Employee Performance Evaluations

• Creative Leadership Camp for Managers, Supervisors and Team Leaders

• Creative Leadership Camp for Managers, Supervisors, and Team Leaders

• Creative Leadership Skills for Managers & Supervisors

• Cultivating Winning Attitudes

• Developing Effective Surveys and Questionnaires

• Developing Trust & Respect in the Workplace

• Effective Goal-Setting & Planning Skills

• Emergency Management Planning For Today's Business

• Emotional Intelligence for Leaders

• Essential Skills of Dynamic Public Speaking

• Essentials of Effective Cross-Functional Teams

• Essentials of Effective Employee Discipline

• Essentials of Effective Employee Discipline

• Essentials of Leadership & Teambuilding

• Event Planning Made Simple

• Event Planning Made Simple

• Finance & Accounting for Managers & Supervisors

• Finance and Accounting Fundamentals for Nonfinancial Professionals

• Financial Analysis for Business Professionals

• Financial Statements for Managers

• Fundamentals of Effective Project Management

• Fundamentals of Effective Project Management

• Giving and Receiving Feedback and Constructive Criticism

• Green Smarts for Facilities Managers

• Highly Effective Criticism & Discipline Skills for Managers and Supervisors

• Hiring, Training & Retaining an Exceptional Frontline Staff

• How To Be a Highly Successful Team Leader

• How To Be a Highly Successful Team Leader (Two-Day)

• How To Be a Highly Successful Team Leader (Two-Day)

• How to Be a More Effective Team Leader

• How to Be an Inspirational Leader

• How to Better Manage Multiple Locations

• How to Build Strategic Thinking Skills

• How to Build Strategic Thinking Skills

• How to Communicate With Tact, Professionalism, and Diplomacy

• How to Communicate With Tact, Professionalism, and Diplomacy

• How to Conduct Behavior-Based Interviews

• How to Conduct Behavior-Based Interviews

• How to Create a Positive, High-Energy Workplace (Where Lots Gets Done!)

• How to Create and Deliver Exceptional PowerPoint Presentations

• How to Create and Deliver Exceptional PowerPoint Presentations

• How to Deal With Unacceptable Employee Behavior

• How to Deal With Unacceptable Employee Behavior

• How to Deal With Unacceptable Employee Behavior

• How to Deal With Unacceptable Employee Behavior

• How to Design a Training Program (So That Anyone Can Present It Successfully)

• How to Develop & Deliver Exceptional Training

• How to Dramatically Improve Employee Performance

• How to Dramatically Improve Your Website!

• How to Effectively Supervise People: Beyond the Basics!

• How to Effectively Supervise People: Fundamentals of Leading With Success!

• How to Engage, Empower & Encourage Employees

• How to Handle Employee Performance Problems

• How to Handle Negativity, Bad Attitudes & Toxic People

• How to Handle Personality Clashes in the Workplace

• How to Handle Unacceptable Behavior & Other Tough Employee Performance Problems

• How to Influence People

• How to Legally & Effectively Handle Employee Leave Issues

• How to Legally Terminate Employees With Attitude Problems

• How to Manage Employees with Awful Attitudes or Dreadful People Skills

• How to Manage Off-Site Employees & Lead Virtual Teams

• How to Manage Stress in the Workplace

• How to Motivate, Manage and Lead a Team

• How to Successfully Introduce & Deal With Change in the Workplace

• How to Successfully Make the Transition to Supervisor

• How to Successfully Manage People in Turbulent Times

• How-to's of Effective Interviewing: Half-Day Afternoon Workshop

• How-to's of Effective Interviewing: Half-Day Morning Workshop

• Igniting Success: A Seminar for Leaders

• Improving Employee Accountability

• Interpersonal Communication Skills for Managers

• Interpersonal Effectiveness for Leaders

• Interpersonal Effectiveness for Leaders

• Interviewing People
  (Half-Day, Afternoon Workshop)

• Keys to Effectively Supervising People

• Keys to Effectively Supervising People

• Leadership & Management for Women

• Leadership & Supervisory Skills for Women

• Leadership Conference for Women

• Leadership Excellence: Leading With Purpose, Principle & Passion

• Leadership Skills for Managers

• Leadership Skills for Managers & Supervisors

• Leadership Skills for Women

• Leading Across Cultures and Generations

• Management & Leadership Skills for First-Time Supervisors & Managers

• Management & Leadership Skills for First-Time Supervisors & Managers

• Management Skills for Administrative Professionals & Key Support Staff

• Management Skills for First-Time Supervisors

• Managing Multiple Priorities and Projects

• Managing Off-Site Employees

• Managing Under Pressure

• Managing a Virtual Team

• Mastering the 8 Tenets of Values-Based Leadership

• Mastering the Leadership Secrets of Remarkable People

• Optimizing Crystal Reports

• Personnel Law for Managers & Supervisors

• Preparing for the Next Level of Leadership

• Preventing Discrimination, Leave & Harassment Lawsuits

• Project Management

• Project Management

• Project Management for IT Professionals

• Secrets of Successful Critical Thinking & Creative Problem Solving

• Secrets to Getting Your Workplace REVVED!

• Social Intelligence for Leaders

• Straight Talk for Unproductive & Underperforming Employees

• Straight Talk for Unproductive & Underperforming Employees

• Strategic Leadership Skills

• Strategic Leadership Skills

• Success Strategies for Introverted Leaders

• Terminating Problem Employees

• The All-New Secrets for Motivating Employees

• The Art of Coaching Employees to Excel

• The Basics of Project Management & Execution

• The Basics of Writing Policies and Procedures

• The Basics of Writing Policies and Procedures

• The Basics of Writing Policies and Procedures

• The Best Kept Secrets of Successfully Managing Employees

• The Complete Course on How to Supervise People

• The Complete Course on Interviewing People

• The Complete Course on Interviewing People

• The Conference for Managers & Supervisors

• The Creative Leadership Camp for Managers, Supervisors & Team Leaders

• The Creative Leadership Workshop

• The Creative Team-Building Workshop

• The Difference Between Good & Great Supervisors

• The Employee Development Mentoring Symposium

• The Essentials of Communicating with Tact & Finesse

• The Essentials of Supervising Front-Line & Entry-Level Employees

• The Leadership & Team-Building Conference

• The Leadership & Team-Building Experience — Featuring Team Twist™

• The Leadership & Team-Building Experience, Featuring Team Twist

• The Leadership Conference for Managers and Supervisors

• The Leadership Conference for Women

• The Leadership Development Conference for Women

• The Leadership Development Conference for Women

• The Leader’s Guide to Team Development

• The Management Course

• The Manager's Role in Developing People

• The Supervisor’s Role as Trainer & Coach

• The Supervisor’s Role as Trainer & Coach

• The Supply Chain Management Update

• The Ultimate Supervisor's Workshop

• The Ultimate Supervisor’s Workshop

• Thinking Outside the Lines

• Understanding and Interpreting Financial Statements

• Understanding and Interpreting Financial Statements

• Writing Effective Job Descriptions
  (Half-Day, Morning Workshop)

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Marketing, Sales & Design Skills

• Adobe Creative Suite Conference

• Adobe® Creative Suite® 3

• Adobe® InDesign® for Beginners

• Adobe® Photoshop® for Beginners

• Advanced Social Media Marketing Techniques

• Andy Anderson’s Photoshop® Tips & Techniques

• Creative Marketing Conference

• Creative Marketing Conference

• Design and Page Layout Skills

• Design and Page Layout Skills

• Developing Effective Surveys and Questionnaires

• Digital Design Creative Tour

• Direct Marketing Metrics and Analysis

• E-Marketing Conference

• Event Planning Made Simple

• Event Planning Made Simple

• Facebook Marketing for Relative Newbies

• Foundations of Successful Direct Marketing

• How to Build Strategic Thinking Skills

• How to Build Strategic Thinking Skills

• How to Create Exceptional Newsletters

• How to Design Newsletters, Brochures, Ads, Catalogs, Reports, Proposals, Presentation Materials and More!

• How to Design Newsletters, Brochures, Ads, Catalogs, Reports, Proposals, Presentation Materials and More!

• How to Develop, Execute and Analyze Surveys and Questionnaires

• How to Dramatically Improve Your Website!

• How to Write Attention-Grabbing Newsletters

• How to Write Killer Copy: Copywriting Strategies & Techniques

• Interactive Web Design With Flash®

• Marketing 101

• Marketing Trends Conference

• Search Engine Marketing

• Search Engine Marketing

• Secrets of Successful Digital Photography

• Secrets of Successful Digital Photography

• Social Media Marketing

• Social Media Marketing

• Success Strategies for Internet & E-Mail Marketing (2-Day)

• Telephone Skills for Customer Service & Sales Professionals

• Telephone Skills for Customer Service & Sales Professionals (Half Day Afternoon Workshop)

• Telephone Skills for Customer Service & Sales Professionals (Half Day Morning Workshop)

• The Basics of B2B Marketing

• The Complete Course On Internet & E-Mail Marketing

• The Copywriter’s Workshop

• The Copywriter’s Workshop

• The Creative Marketing & Sales Conference

• The Essentials of Adobe Illustrator®

• The Marketing + Social Media Conference

• Unlocking the Secrets to Photoshop

• Website Optimization

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OSHA, Safety & Facilities Management

• Best Practices in Facilities Management (2-Day)

• Emergency Management Planning For Today's Business

• Green Smarts for Facilities Managers

• How to Better Manage Multiple Locations

• How to Comply With OSHA Recordkeeping Requirements

• How to Comply With OSHA Recordkeeping Requirements

• How to Comply With OSHA Recordkeeping Requirements

• How to Comply with Cal/OSHA: A Two-Day Workshop

• OSHA Safety Training: The 10-Hour Compliance Course

• Safety and Security Measures for Front-Desk Personnel

• Security Essentials for Front Desk Professionals

• The 30-Hour California OSHA Compliance Course

• The 30-Hour OSHA Compliance Course

• The 30-Hour OSHA Compliance Course

• The Basics Of Facilities Management

• The Essentials of OSHA Compliance

• The Essentials of OSHA Compliance: A 30-Hour Course

• The OSHA Compliance Workshop

• Workplace Safety & OSHA Compliance

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Project Management

• Coaching and Mentoring Skills for Leadership Success

• Effective Goal-Setting & Planning Skills

• Fundamentals of Effective Project Management

• Fundamentals of Effective Project Management

• Fundamentals of Effective Project Management

• Managing Multiple Priorities and Projects

• Managing Multiple Priorities and Projects

• Managing Multiple Projects, Competing Priorities & Tight Deadlines

• Project Management

• Project Management

• Project Management

• Project Management Boot Camp

• Project Management for IT Professionals

• The Basics of Project Management & Execution

• Understanding and Implementing Microsoft Project

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Purchasing & Negotiation Skills

• Bargaining With Vendors & Suppliers

• How to Be a Better Buyer

• How to Build Exceptional Bargaining & Negotiating Skills

• How to Get Better Deals From Suppliers & Vendors

• The Buyer’s Workshop For Those New to purchasing

• The Supply Chain Management Update

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Time Management & Organization

• Effective Goal-Setting & Planning Skills

• Essential Time Management & Organization Skills

• Essential Time Management & Organization Skills

• Essential Time Management and Organization Skills

• How to Get More Organized

• How to Get More Organized

• How to Manage Emotions & Excel Under Pressure

• How to Manage Stress in the Workplace

• How to Mange Emotions & Excel Under Pressure

• Life Balance & Stress Reduction

• Managing Multiple Priorities and Projects

• Managing Multiple Priorities and Projects

• Managing Multiple Projects, Competing Priorities & Tight Deadlines

• Organization Skills for the Overwhelmed!

• Organization Skills for the Overwhelmed!

• Organization Skills for the Overwhelmed!

• Project Management Boot Camp

• The Basics of Project Management & Execution

• Time Management

• Time Management & Organization Skills for Professionals

• Time and Project Management for Administrative Professionals

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Warehouse & Inventory Control

• Best Practices in Inventory Management

• Conference for Warehousing & Inventory Control Professionals

• How to Organize, Regulate and Tighten Inventory Control in the Warehouse

• Implementing Effective Internal Controls

• Managing Inventories and Cycle Counts

• Optimizing Crystal Reports

• The All-New Rules of Time & Priority Management

• The Essentials of Inventory Control

• The Supply Chain Management Update

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Women's Seminars

• Assertive Communication - Skills for Women

• Communicating with Confidence, Credibility, and Influence for Women with Dr. Kimberly Ventus-Darks

• Conference for Women

• Conference for Women

• Cool, Confident, and Collected ... Managing Conflict for Women

• Dr. Kim on Professional Excellence for Women

• Leadership & Management for Women

• Leadership & Supervisory Skills for Women

• Leadership Conference for Women

• Leadership Skills for Women

• Powerful Communication Skills for Women

• Powerful Communication Skills for Women

• Powerful Communication Skills for Women

• Powerful Communication Skills for Women

• The 2011 Women's Conference

• The Conference for Professional Women

• The Conference for Women

• The Conference for Women at Work

• The Conference for Women: Professional Insights, Ideas & Innovations

• The Copywriter’s Workshop

• The Leadership Conference for Women

• The Leadership Development Conference for Women

• The Leadership Development Conference for Women

• The Professional Women’s Empowerment Tour Cool, Confident, and Collected Strategies for Resolving Conflict

• The STAR12 Women's Conference 2009

• The Women of Excellence One-Day Retreat

• The Women's Conference 2010

• The Women's Professional Development Conference

• Women's Conference Tour

• Women’s Professional Development Conference

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Other

• Financial Strategies: Tips for Saving for a Secure Future

• Health & Wellness: Beating the Stress 101

• How to Make Lasting Connections That Work for You

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Bus. Writing & Communication

• 52 Ways to Powerful E-mail (Audio CD)

• 52 Ways to a Powerful Resume (Audio CD)

• 52 Ways to a Powerful Resume - Online Audio Program (On-Line Training)

• 8 Steps For Highly Effective Negotiation (Audio CD)

• Avoid the Top Ten Most Common Writing Blunders (CD-ROM)

• Better Business English in 30 Minutes (Book)

• Building Relationships: Effective Strategies For How to Work with People (Audio CD)

• Business Grammar Tips, Tricks, & Techniques (CD-ROM)

• Business Grammar Tips, Tricks, & Techniques (CD-ROM)

• Business Grammar Tips, Tricks, & Techniques (On-Line Training)

• Business Grammar and Usage for Professionals (Audio CD)

• Business Letters for Busy People, Fourth Edition (Book)

• Business Proofing & Editing Made Easy (CD-ROM)

• Business Proofing & Editing Made Easy (On-Line Training)

• Business Writing & Grammar Skills (On-Line Training)

• Business Writing Essentials (CD-ROM)

• Collaboration Skills in the Workplace (CD-ROM)

• Communicate With Confidence, Credibility & Influence (Audio CD)

• Communicate With Confidence, Credibility & Influence - Online Audio Program (On-Line Training)

• Communicating Through E-mail: Top 10 Dos and Don’ts (CD-ROM)

• Communicating With Clarity & Credibility (Audio CD)

• Communicating With Clarity & Credibility (On-Line Training)

• Communicating With Tact & Finesse (CD-ROM)

• Copywriting Fundamentals (CD-ROM)

• Copywriting Fundamentals: Overcoming Writer's Block (CD-ROM)

• Copywriting Fundamentals: Writing Attention-Grabbing Headlines and Compelling Taglines (CD-ROM)

• Copywriting Fundamentals: Writing for the Web (CD-ROM)

• Creating Open Communication Channels in the Workplace (CD-ROM)

• Creating a Facebook Page for Your Organization (CD-ROM)

• Creating a Facebook Page for Your Organization (CD-ROM)

• Developing & Delivering Strategic Sales Presentations (CD-ROM)

• Developing Surveys and Questionnaires: The Basics (CD-ROM)

• Developing Surveys and Questionnaires: The Basics (CD-ROM)

• Developing Your Leadership Voice: How to Be an Effective Communicator Who Gets Results (On-Line Training)

• E-mail and Business Writing Collection (Package)

• Email Marketing 101 (CD-ROM)

• Engage: The Complete Guide for Brands Revised and Updated (Book)

• Facebook Essentials: (CD-ROM)

• Franklin Covey Style Guide for Business and Technical Communication, Fifth Edition (Book)

• Gossip and Grapevines in the Workplace (CD-ROM)

• How to Avoid Making a Costly Mistake When Reading & Signing Contracts (CD-ROM)

• How to Avoid Making a Costly Mistake When Reading & Signing Contracts (CD-ROM)

• How to Avoid the WORST PowerPoint® Mistakes People Make (CD-ROM)

• How to Avoid the WORST PowerPoint® Mistakes People Make (CD-ROM)

• How to Be an Outstanding Communicator (On-Line Training)

• How to Boost Morale Through Communication (CD-ROM)

• How to Boost Morale Through Communication (CD-ROM)

• How to Communicate With Power, Diplomacy and Tact (CD Interactive)

• How to Create and Present Compelling Business Arguments for Your Ideas (CD-ROM)

• How to Deliver Effective Persuasive Presentations (Audio CD)

• How to Generate Sales Leads Through Social Media (CD-ROM)

• How to Present Your Ideas Effectively (CD-ROM)

• How to Remain Cool and Collected in Challenging Conversations (CD-ROM)

• Improving Your Communication: Skills for Success (On-Line Training)

• Keys to Handling Social Media at Work MySpace, Facebook, and More (CD-ROM)

• Learn to Listen (Book)

• Listen Up: Hear What's Really Being Said (Book)

• Listen Up: Hear What's Really Being Said - Online Video (On-Line Training)

• Marketing & Sales - 2 for 1 (Package)

• Mega Training Library (Package)

• Powerful Communication Skills (Book)

• Powerful Communication Skills Online Video (On-Line Training)

• Powerful Communication Skills e-book (On-Line Training)

• Powerful Communication Skills for Women (On-Line Training)

• Present With Confidence (CD Interactive)

• Present With Confidence Online Video (On-Line Training)

• Present with Confidence Handbook (On-Line Training)

• Secrets of Clear Communication (CD-ROM)

• Secrets of Clear Communication (CD-ROM)

• The Business Communication Collection (Package)

• The Business Communication Mega Collection (Package)

• The Business Grammar “Crash Course” (CD-ROM)

• The Business Grammar “Crash Course” (CD-ROM)

• The Business Writing and Grammar CD Series (Package)

• The Communication CD Collection (Package)

• The Communication Collection (Package)

• The Communication Collection (Package)

• The E-Communication Boot Camp: E-mail, Text, Social Media, and More at Work (Audio CD)

• The E-mail and Business Writing Workshop (On-Line Training)

• The Essentials of Active Listening: A Communication Course (Audio CD)

• The Essentials of Active Listening: A Communication Course (On-Line Training)

• The Essentials of Business Writing (Book)

• The Essentials of E-mail and Business Writing (CD-ROM)

• The Essentials of E-mail and Business Writing (On-Line Training)

• The Introvert’s Guide to Building Rapport With Anyone, Anywhere (CD-ROM)

• The New Rules of Marketing and PR (Book)

• The On-Demand Seminar Essential Training Collection (Package)

• The Power in a Link: Open Doors, Close Deals, and Change the Way You Do Business Using LinkedIn (Book)

• The Salesperson’s Guide to Reaching Decision Makers (CD-ROM)

• The Social Media Bible (Book)

• The Ultimate Professional Success Training Collection (Package)

• Word-of-Mouth Marketing (CD-ROM)

• Writing With Diplomacy, Tact, and Finesse (CD-ROM)

• Writing With Diplomacy, Tact, and Finesse (On-Line Training)

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Customer Service

• Bill Capodagli Presents, Customer Service – “The Disney Way” (On-Line Training)

• Bill Capodagli Presents, Customer Service – “The Disney Way” (On-Line Training)

• Bill Capodagli Presents: Customer Service – “The Disney Way” (CD-ROM)

• Bill Capodagli Presents: Customer Service – “The Disney Way” (CD-ROM)

• Building Rapport and Developing Relationships With Customers (CD-ROM)

• Creating an Environment of Customer Service Excellence (CD-ROM)

• Customer Research for Sales Professionals (CD-ROM)

• Customer Service That WOWS! (On-Line Training)

• Customer Service and Support Centers (CD-ROM)

• Delivering Knock Your Socks Off Service, 4th edition (Book)

• Exceptional Customer Service (Book)

• Front Desk Security & Safety (Book)

• Getting Your Sales & Customer Service New Hires Up to Speed Quickly (CD-ROM)

• Handling Confrontational Customers (CD-ROM)

• Harnessing the Power of Excel® Database Features (CD-ROM)

• How to Deliver Grand Slam Customer Service (On-Line Training)

• How to Deliver Grand-Slam Customer Service (CD-ROM)

• How to Effectively Handle Customer Complaints (CD-ROM)

• How to Effectively Handle Customer Complaints (CD-ROM)

• How to Effectively Handle Customer Complaints (On-Line Training)

• How to Handle Conflict & Confrontation (Audio CD)

• How to Handle Conflict & Confrontation (On-Line Training)

• How to Handle Conflict and Confrontation (On-Line Training)

• How to Handle Difficult & Emotional Situations, Patients & Family Members (On-Line Training)

• How to Think Like Your Customers Think (CD-ROM)

• Knock Your Socks Off Answers (Book)

• Knock Your Socks Off Service Recovery (Book)

• Making a Smooth Transition Into Excel® 2007 (CD-ROM)

• Managing the Emerging Work Force: Gen X & Gen Y (Audio CD)

• Mastering Microsoft® Excel® Macros (On-Line Training)

• Motivational Techniques for Customer Service Professionals (Audio CD)

• Motivational Techniques for Customer Service Professionals (On-Line Training)

• Sales Success Strategies for Prospecting and Cold-Calling (CD-ROM)

• Secrets for Selling Over the Phone (On-Line Training)

• Sustaining Knock Your Socks Off Service (Book)

• Telephone Skills for Administrative and Front-Desk Professionals (CD-ROM)

• Telephone Skills for Administrative and Front-Desk Professionals (CD-ROM)

• Telephone Skills for Customer Service & Sales Professionals (CD-ROM)

• The 6-Step Approach to Sales Success (Audio CD)

• The Dos & Don’ts of Customer Service (On-Line Training)

• The Essentials of Front Desk Safety and Security (CD-ROM)

• The Essentials of Front Desk Safety and Security (CD-ROM)

• The Sales & Customer Service Mega Collection (Package)

• Through the Customer's Eyes (DVD Video)

• Through the Customer's Eyes CD-ROM Series - PLUS! 5 Free Online Certification Tests (CD Interactive)

• Through the Customer's Eyes Online- PLUS! 5 Free Certification Tests (On-Line Training)

• Through the Customer’s Eyes —
  Level II Certification (On-Line Training)

• Understanding What Your Customer Really Wants (Audio CD)

• Understanding What Your Customer Really Wants (On-Line Training)

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Computer Tech, Desktop Creative

• ASP For Developers Course (On-Line Training)

• ASP.NET For Developers Series- Part 1 (On-Line Training)

• ASP.NET Web Services Fundamentals Course (On-Line Training)

• ASP.NET for Developers- Part 2 (On-Line Training)

• Access 2003 (On-Line Training)

• Access 2007 (CD Interactive)

• Access 2007 (On-Line Training)

• Access 2010 (CD-ROM)

• Access 2010 Bible (Book)

• Adobe Illustrator®: Illustrator for the Web and Interactive Design (CD-ROM)

• Adobe Illustrator®: Power Shortcuts & Techniques (CD-ROM)

• Adobe InDesign® Essentials: How to Get Started With Adobe InDesign (CD-ROM)

• Adobe® Creative Suite® 3 Tips and Tricks (CD-ROM)

• Advanced Training for Microsoft® Excel 2010® (On-Line Training)

• Creating a Social Media Strategy in 5 Simple Steps (CD-ROM)

• Creative Team-Building Ideas & Activities (CD-ROM)

• Crystal Reports XI Course (On-Line Training)

• Design Essentials: Professional Color Selection and Management (CD-ROM)

• Email Marketing 101 (CD-ROM)

• Excel 2003 (On-Line Training)

• Excel 2007 (Book)

• Excel 2007 (CD Interactive)

• Excel 2007 (On-Line Training)

• Excel 2007 Formulas (Book)

• Excel 2010 (CD-ROM)

• Excel 2010 Bible (Book)

• Excel 2010 Formulas (Book)

• Excel Tips & Tricks (On-Line Training)

• Excel® 2007 Bible (Book)

• Exchange Server 2003 Design Course (On-Line Training)

• Exchange Server 2007 Configuration Course (On-Line Training)

• Facebook Marketing (Book)

• Fireworks 8 Course (On-Line Training)

• Fireworks MX 2004 Course (On-Line Training)

• Flash 8 Course (On-Line Training)

• Flash MX 2004 Course (On-Line Training)

• Getting Started With Microsoft Project® (CD-ROM)

• HTML Fundamentals Course (On-Line Training)

• HTML for Beginners (CD-ROM)

• Hacking Revealed (On-Line Training)

• How to Avoid the WORST PowerPoint® Mistakes People Make (CD-ROM)

• How to Avoid the WORST PowerPoint® Mistakes People Make (CD-ROM)

• How to Build Microsoft ® Access ® Tables (On-Line Training)

• How to Build Microsoft® Access® Tables (Package)

• How to Create Attention-Grabbing Designs (On-Line Training)

• How to Format Tables, Charts, and Columns in Microsoft® Word® (On-Line Training)

• How to Get Started With Adobe® Photoshop® (CD-ROM)

• How to Get Started With Microsoft® Access® (CD-ROM)

• How to Get Started With Microsoft® Access® (CD-ROM)

• How to Get Started With Microsoft® SharePoint (CD-ROM)

• How to Get Started With Microsoft® SharePoint (CD-ROM)

• How to Make Microsoft® Outlook® Work Harder for You! (CD-ROM)

• How to Make Microsoft® Outlook® Work Harder for You! (On-Line Training)

• How to Make Microsoft® Outlook® Work Harder for You! (Package)

• How to Use Adobe® Acrobat® (CD-ROM)

• How to Use Adobe® Acrobat® (CD-ROM)

• How to Use Crystal Reports (CD-ROM)

• How to Use Crystal Reports (CD-ROM)

• How to Use Microsoft ® Access® Queries to Find and Display Data (On-Line Training)

• How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data (CD-ROM)

• How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data (CD-ROM)

• How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data (CD-ROM)

• How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data (CD-ROM)

• How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data - Online Video (On-Line Training)

• How to Use Microsoft® Word® Graphic & Design Features (On-Line Training)

• Illustrator CS2 Course (On-Line Training)

• Implementing a Social Media Strategy (CD-ROM)

• InDesign CS2 Course (On-Line Training)

• Innovate & Create Audio CD Collection (Package)

• Internet & E-mail Monitoring: Developing Effective & Legally Sound Policies & Procedures (CD-ROM)

• Internet & E-mail Monitoring: Developing Effective & Legally Sound Policies & Procedures (On-Line Training)

• Keys to Developing Effective E-Newsletters (CD-ROM)

• Learning Office 2007 (On-Line Training)

• Learning Windows Vista (On-Line Training)

• Learning Windows XP (On-Line Training)

• Making Sense of Web 2.0 (CD-ROM)

• Managing Creative Talent (CD-ROM)

• Marketing with Social Media (Book)

• Mastering Excel® Functions and Formulas (CD-ROM)

• Mastering Excel® Functions and Formulas (CD-ROM)

• Mastering Excel® Functions and Formulas (CD-ROM)

• Mastering Microsoft® Excel® Macros (CD-ROM)

• Mastering Microsoft® Excel® Macros (CD-ROM)

• Mastering Microsoft® Excel® Macros (CD-ROM)

• Microsoft Excel 2007 CD-ROM Collection (Package)

• Microsoft Excel 60-Minute CD-ROMS (Package)

• Microsoft Office 2010 Series (CD-ROM)

• Microsoft Office Access 2003 Bible (Book)

• Microsoft Office Essential CD-ROM Series (Package)

• Microsoft Office Essential CD-ROM Series (Package)

• Microsoft Office Excel 2003 Bible (Book)

• Microsoft Outlook®: Advanced Features and Functions (CD-ROM)

• Microsoft Project® 3-Part Collection (Package)

• Microsoft Project®: Tracking Projects and Creating Project Reports (CD-ROM)

• Microsoft Word®: Manipulating and Embedding Charts and Tables (CD-ROM)

• Microsoft Word®: Manipulating and Embedding Charts and Tables (CD-ROM)

• Microsoft Word®: Tips and Techniques for Using Layout Tools (CD-ROM)

• Microsoft Word®: Tips and Techniques for Using Layout Tools (CD-ROM)

• Microsoft® Excel® 2010: Become a Power User (On-Line Training)

• Microsoft® Excel®: Creating Custom Visual Elements (CD-ROM)

• Microsoft® Excel®: Creating Custom Visual Elements (CD-ROM)

• Microsoft® Office Suite 2007 (Package)

• Microsoft® Office Suite 2007 (Package)

• Microsoft® Office® 2010: New Features and Smart Tips, Techniques, and Shortcuts (CD-ROM)

• Microsoft® PowerPoint®: Smart Shortcuts and Expert Secrets (CD-ROM)

• Mobile Marketing for Beginners (CD-ROM)

• My Online Resources Trial (On-Line Training)

• Organizing and Managing Data in Microsoft Excel® (CD-ROM)

• Organizing and Managing Data in Microsoft Excel® (CD-ROM)

• Outlook 2003 (On-Line Training)

• Outlook 2007 (CD Interactive)

• Outlook 2007 (On-Line Training)

• Outlook 2010 (CD-ROM)

• Outlook® Tips, Tricks & Techniques (CD-ROM)

• Outlook® Tips, Tricks & Techniques (CD-ROM)

• Photoshop CS Photo Restoration Course (On-Line Training)

• Photoshop CS Series (CD-ROM)

• Photoshop CS Tips and Tricks Course (On-Line Training)

• Photoshop CS2 (On-Line Training)

• Photoshop® Essentials: Design Effects for Intermediate to Advanced Users (CD-ROM)

• Photoshop® Essentials: Design Effects for Intermediate to Advanced Users (CD-ROM)

• Photoshop® Essentials: Photo Retouching and Restoration (CD-ROM)

• Photoshop® Essentials: Photo Retouching and Restoration (CD-ROM)

• Photoshop® Fundamentals: Keys to Better Graphics and Photos (CD-ROM)

• Photoshop® Fundamentals: Working with Channels and Masks (CD-ROM)

• Photoshop® Shortcuts and Tips for Beginners (CD-ROM)

• Power Tips & Shortcuts for Creating Microsoft® Excel® Charts and Graphs (On-Line Training)

• PowerPoint 2003 (On-Line Training)

• PowerPoint 2007 (CD Interactive)

• PowerPoint 2007 (On-Line Training)

• PowerPoint 2010 (DVD Video)

• PowerPoint 2010 Bible (Book)

• Premiere Course (On-Line Training)

• Professional Typography Tips and Tricks (CD-ROM)

• Project 2007 (On-Line Training)

• Quick and Easy Newsletters (Book)

• SQL 2005 Writing Queries (On-Line Training)

• SQL Server 2005 Designing Infrastructure and Security (On-Line Training)

• SQL Server 2005 Implementing a Database (On-Line Training)

• SQL Server 2005 Maintaining a Database Course (On-Line Training)

• SQL Server 2005 Optimizing and Maintaining Database Solutions (On-Line Training)

• Search Engine Advertising (Book)

• Search Engine Optimization (CD-ROM)

• Search Engine Optimization (CD-ROM)

• Search Engine Optimization: Secrets to Driving More Traffic to Your Web Site (On-Line Training)

• Secrets to Building, Growing, and Managing Your Facebook® Fan Base (CD-ROM)

• Security Essentials for Computer Users (On-Line Training)

• SharePoint Services 3.0 Course (On-Line Training)

• Site Designer (CIW) (On-Line Training)

• Social Media Marketing All-in-One For Dummies (Book)

• The Beginner’s Guide to Google Analytics (CD-ROM)

• The Beginner’s Guide to Google Analytics (CD-ROM)

• The Microsoft® Word® Training Series (Package)

• The Secrets of Successful Blogs (CD-ROM)

• Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User (CD-ROM)

• Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User (CD-ROM)

• Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User (CD-ROM)

• Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User (On-Line Training)

• Twitter® Essentials (CD-ROM)

• Using Google+ for Business (CD-ROM)

• Using Pinterest for Marketing (CD-ROM)

• What's New in Microsoft® Office 2010 (Package)

• Windows 2003 Active Directory Infrastructure (On-Line Training)

• Windows 2003 Active Directory and Network Infrastructure (On-Line Training)

• Windows 2003 Implementing a Network Infrastructure (On-Line Training)

• Windows 2003 Planning A Network Infrastructure (On-Line Training)

• Windows Server 2003 MCSA Skills Update (On-Line Training)

• Windows Server 2003 MCSE Skills Update (On-Line Training)

• Windows Server 2003 Security Design (On-Line Training)

• Windows Server 2003 Security Implementation (On-Line Training)

• Windows® 7: Tips, Tricks, and Techniques (CD-ROM)

• Windows® 7: Tips, Tricks, and Techniques (CD-ROM)

• Word 2003 (On-Line Training)

• Word 2007 (CD Interactive)

• Word 2007 (On-Line Training)

• Word 2010 (CD-ROM)

• Word 2010 Bible (Book)

• Working With Microsoft® Excel Solver (CD-ROM)

• iPads: Harnessing the Full Power of the Newest Must-Have Tool for Work! (CD-ROM)

• iPads: Harnessing the Full Power of the Newest Must-Have Tool for Work! (CD-ROM)

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Finance

• 2008 EEO-1 Reporting Compliance Update (Audio CD)

• Accounts Payable (Book)

• Basics of Budgeting (Book)

• Bookkeeping Fundamentals (CD-ROM)

• Building Budgeting Skills (On-Line Training)

• Complete Guide to Credit and Collection Law, 2012 Edition (Book)

• Coping With Payroll Hot Spots (Audio CD)

• Coping With Payroll Hot Spots (On-Line Training)

• Cost-Saving Strategies for Accounts Payable (On-Line Training)

• Cut & Control Costs (CD-ROM)

• Essentials of Accounts Payable (Book)

• Excel 2003 Formulas (Book)

• FLSA & Travel Pay Compliance (CD-ROM)

• Financial Tips for Tough Times - Financial Tips for Tough Times: The Money Mastery® Minutes Series (Audio CD)

• Fraud Detection & Prevention for Accounts Payable (CD-ROM)

• Fraud Detection & Prevention for Accounts Payable (CD-ROM)

• Getting Delinquent Accounts to Pay Up (CD-ROM)

• Getting Delinquent Accounts to Pay Up (CD-ROM)

• How to Avoid Making a Costly Mistake When Reading & Signing Contracts (CD-ROM)

• How to Avoid Making a Costly Mistake When Reading & Signing Contracts (CD-ROM)

• How to Collect More Money! (On-Line Training)

• How to Conduct a Competitive Pay Analysis (CD-ROM)

• How to Conduct a Competitive Pay Analysis (On-Line Training)

• How to Conduct a Competitive Pay Analysis (CD-ROM)

• How to Create a Payroll Procedures Manual (CD-ROM)

• How to Create a Payroll Procedures Manual (CD-ROM)

• How to Read Financial Statements (CD-ROM)

• How to Read Financial Statements (CD-ROM)

• How to Read Financial Statements - Online Video (On-Line Training)

• How to Successfully Manage People in a Tough Business Climate (On-Line Training)

• Money Mastery (Audio CD)

• Payables Policies and Procedures (CD Interactive)

• Payroll Policy and Procedures (CD Interactive)

• Payroll Taxes 101 (CD-ROM)

• Payroll Taxes 101 (CD-ROM)

• QuickBooks Course (On-Line Training)

• Records Retention, Retrieval & Destruction for Accounts Payable (CD-ROM)

• The Essentials of Bankruptcy Law for Collection Professionals (CD-ROM)

• The Essentials of Bankruptcy Law for Collection Professionals (On-Line Training)

• The Management System (Package)

• Understanding and Complying With the Fair Debt Collection Practices Act (CD-ROM)

• Understanding and Complying With the Fair Debt Collection Practices Act (On-Line Training)

• Understanding, Developing, and Implementing Effective Internal Controls (CD-ROM)

• Wage and Hour Answer Book, 2011 Edition (Book)

• What’s Taxable (CD-ROM)

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Human Resources

• 101 Sample Write-Ups for Documenting Employee Performance Problems: (Book)

• 2008 EEO-1 Reporting Compliance Update - Online Audio (On-Line Training)

• A Fair Shake (DVD Video)

• ADA & Reasonable Accommodation (CD-ROM)

• Accommodation and Accessibility (DVD Video)

• Americans with Disabilities Act (On-Line Training)

• Bulletproof Documentation (CD-ROM)

• CCH's Law, Explanation and Analysis of the Patient Protection and Affordable Care Act (2 volume Set) (Book)

• COBRA Compliance (CD-ROM)

• Coaching for Performance (DVD Video)

• Coaching for Performance (On-Line Training)

• Complete Guide to Human Resources and the Law, 2012 Edition (Book)

• Contractor or Employee? How to Know the Difference (CD-ROM)

• Creating a Plan for Preventing & Handling Workplace Violence (On-Line Training)

• Crisis Planning for Human Resources (CD-ROM)

• Decoding FMLA (DVD Video)

• Descriptions Now (CD Interactive)

• Developing Effective Dress Code Policies (CD-ROM)

• Developing Effective Dress Code Policies (CD-ROM)

• Effective Dress Code Policies: How to Create Them … Write Them … And Enforce Them (On-Line Training)

• Emergency Response & Disaster Planning (CD-ROM)

• Emergency Response & Disaster Planning (On-Line Training)

• Employee Development Plans (CD-ROM)

• Employee Development Training Collection (Package)

• Exempt vs. Nonexempt: Understanding FLSA's Classification Standards (CD-ROM)

• FLSA & Travel Pay Compliance (CD-ROM)

• FMLA & Intermittent Leave (On-Line Training)

• FMLA Compliance Update (On-Line Training)

• FMLA and Military Leave (CD-ROM)

• Front Desk Security & Safety (Book)

• Fundamentals of Paid-Time-Off Policies In Today’s Workplace (CD-ROM)

• Fundamentals of Paid-Time-Off Policies In Today’s Workplace (CD-ROM)

• Fundamentals of Paid-Time-Off Policies In Today’s Workplace (On-Line Training)

• HIPAA Compliance Update: Changes You Need to Know (CD-ROM)

• Health Care Reform Act Resource Collection (Package)

• Health Savings Accounts (CD-ROM)

• How to Avoid Making a Terrible Hiring Mistake (On-Line Training)

• How to Avoid Wrongful Termination Lawsuits (CD-ROM)

• How to Avoid Wrongful Termination Lawsuits (CD-ROM)

• How to Conduct Effective Interviews (CD-ROM)

• How to Conduct Effective Interviews (On-Line Training)

• How to Conduct Effective Workplace Investigations (CD-ROM)

• How to Conduct Effective Workplace Investigations (CD-ROM)

• How to Conduct More Effective Performance Evaluations (Audio CD)

• How to Conduct a Competitive Pay Analysis (CD-ROM)

• How to Control Workers’ Compensation Costs (CD-ROM)

• How to Control Workers’ Compensation Costs (CD-ROM)

• How to Control Workers’ Compensation Costs (On-Line Training)

• How to Create a Cost-Effective Competitive Employee Benefits Package (On-Line Training)

• How to Effectively Communicate Employee Benefits (On-Line Training)

• How to Handle Conflict and Confrontation (On-Line Training)

• How to Handle Those Awkward Employee Conversations (CD-ROM)

• How to Handle Tricky Employee Absenteeism Problems (CD-ROM)

• How to Identify and Eliminate Unconscious Bias and Discrimination in the Workplace (CD-ROM)

• How to Legally Terminate Employees (Audio CD)

• How to Legally Terminate Employees (On-Line Training)

• How to Legally Terminate People With Attitude Problems - Online Audio (On-Line Training)

• How to Prevent Identity Theft In Your Organization - Online Audio (On-Line Training)

• How to Prevent Retaliation Lawsuits (On-Line Training)

• How to Terminate Employees With Compassion (On-Line Training)

• How to Use Social Media to Recruit High-Quality Employees (CD-ROM)

• How to Work With People (Book)

• How to Work With People (On-Line Training)

• How to Work With People: Understanding Team Dynamics Online Video (On-Line Training)

• How to Write Effective Job Descriptions … in Half the Time! (CD-ROM)

• I-9 Reporting and Compliance (CD-ROM)

• Immigration Law Compliance (Audio CD)

• Immigration Law Compliance - Online Audio (On-Line Training)

• Implementing Flexible Employee Work Schedules (CD-ROM)

• Inspire and Motivate Through Performance Reviews (Book)

• Interviewing for Emotional Intelligence: Improving Your Hires (CD-ROM)

• Keys to Effective Employee Orientation (CD-ROM)

• Keys to Effective Employee Orientation (On-Line Training)

• Keys to Effectively Handling Employee Behavior & Performance Problems (On-Line Training)

• Keys to Legally Sound Feedback, Discipline & Termination (Audio CD)

• Keys to Legally Sound Feedback, Discipline & Termination (On-Line Training)

• Legal Dos and Don’ts of Interviewing & Hiring People (Audio CD)

• Legal Dos and Don’ts of Interviewing & Hiring People (On-Line Training)

• Legally Handling Workplace Bullies (CD-ROM)

• Managing Employee Leave & Absenteeism (Audio CD)

• Managing Employee Leave & Absenteeism (On-Line Training)

• Measuring HR’s Impact: Metrics that Matter Most (CD-ROM)

• Mental Illness & Depression Under the ADA (CD-ROM)

• Negaholics: How to Handle Negativity in the Workplace (CD Interactive)

• No More Bad Hires (CD-ROM)

• Non-Compete Agreements (CD-ROM)

• Nothing Personal (DVD Video)

• Nothing Personal (On-Line Training)

• Overcoming Employee Resistance to Change (Audio CD)

• Overcoming Employee Resistance to Change (On-Line Training)

• PEOPLE MANAGER (CD Interactive)

• PERFORMANCE NOW! (CD Interactive)

• Policies NOW! (CD Interactive)

• Practical HIPAA Compliance Training (CD-ROM)

• Preventing & Handling Workplace Violence (CD-ROM)

• Preventing Discrimination, Leave & Harassment Lawsuits (Audio CD)

• Preventing Discrimination, Leave & Harassment Lawsuits (On-Line Training)

• Preventing Sexual Harassment for Employees (On-Line Training)

• Preventing Sexual Harassment for Employers (On-Line Training)

• Preventing Sexual Harassment in the Workplace (On-Line Training)

• Preventing Sexual Harassment in the Workplace (On-Line Training)

• Preventing Sexual Harassment in the Workplace - California (On-Line Training)

• Preventing Sexual Harassment: An On-Demand Seminar for Employees (On-Line Training)

• Preventing Workplace Violence (Book)

• Promoting Sensitivity and Tolerance in the Workplace (CD-ROM)

• Records Management, Retention, and Destruction for Administrative Professionals (CD-ROM)

• Records Retention & Destruction for Human Resources (CD-ROM)

• Records Retention & Destruction for Human Resources - Online Audio (On-Line Training)

• Safety Audit Customizer (CD Interactive)

• Setting the Tone (DVD Video)

• Setting the Tone (On-Line Training)

• Successful Hiring (On-Line Training)

• Successful Termination (On-Line Training)

• Terminating Employees on Leave (On-Line Training)

• The ADA Amendments Act (Audio CD)

• The Complete Guide to Finding And Hiring The Right People (Book)

• The Employee Hunt (DVD Video)

• The Employee Hunt (On-Line Training)

• The Essentials of Effective Employee Handbooks (CD-ROM)

• The Essentials of Effective Employee Handbooks (On-Line Training)

• The Essentials of Employee Onboarding (On-Line Training)

• The Fair Legal and Effective HR Skills for Managers Series (Package)

• The Harassment Free Zone (DVD Video)

• The Harassment Free Zone (On-Line Training)

• The Human Resource Mega Collection (Package)

• The Human Resources Compliance Audio Series (Package)

• The Ins & Outs of Effective HR Policies (CD-ROM)

• The Manager’s Guide to Handling Employee Conflict (CD-ROM)

• The Pension Protection Act of 2006 - Dramatic 401(k) Changes Are Here (Audio CD)

• Ultimate Employer (CD Interactive)

• Understanding FLSA’s Employee Classification Standards (On-Line Training)

• Understanding the Legal Ins and Outs of Maternity Leave (CD-ROM)

• Untangle the Triangle: FMLA, Workers’ Comp, and ADA (CD-ROM)

• Untangle the Triangle: FMLA, Workers’ Comp, and ADA (CD-ROM)

• Variable Compensation: Using a performance-based strategy to motivate and retain your best employees (CD-ROM)

• Variable Compensation: Using a performance-based strategy to motivate and retain your best employees (On-Line Training)

• Wage and Hour Land Mines in a 24/7 Connected World (CD-ROM)

• Wage and Hour Land Mines in a 24/7 Connected World (CD-ROM)

• We're All Different (DVD Video)

• We're All Different (On-Line Training)

• What Happened? (DVD Video)

• What Happened? (On-Line Training)

• What's Working in Workplace Wellness Programs (CD-ROM)

• When Enough Is Enough (DVD Video)

• When Enough Is Enough (On-Line Training)

• Workplace Wellness Programs: What Works? What Doesn’t? (CD-ROM)

• Write It, File It (DVD Video)

• Write It, File It (On-Line Training)

• Writing Effective Policies and Procedures (Book)

• Writing and Enforcing Affirmative Action Policies (CD-ROM)

• Writing and Enforcing Affirmative Action Policies (CD-ROM)

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Management & Supervision Skills

• 101 Sample Write-Ups for Documenting Employee Performance Problems: (Book)

• 12 Unbreakable Laws of Professional Success (CD-ROM)

• 50 Ways to Become a More Effective Leader (DVD Video)

• 50 Ways to Become a More Effective Leader (On-Line Training)

• 50 Ways to Become a More Effective Leader (Package)

• 50 Ways to Become a More Effective Leader (Package)

• 8 Steps For Highly Effective Negotiation (Audio CD)

• 8 Traits of High-Integrity Leaders (CD-ROM)

• A Fair Shake (On-Line Training)

• A Manager’s Guide to Communicating Unpopular Decisions & Changes (CD-ROM)

• A Manager’s Guide to Communicating Unpopular Decisions & Changes (CD-ROM)

• ADA & Reasonable Accommodation (CD-ROM)

• Accommodation and Accessibility (On-Line Training)

• Advanced Presentations by Design (Book)

• Assertiveness Skills for Managers and Supervisors (On-Line Training)

• Assertiveness Skills: A Guide to Positively Successful Communication (CD-ROM)

• Assertiveness Skills: A Guide to Positively Successful Communication - Online Audio (On-Line Training)

• Bad News Performance Reviews (CD-ROM)

• Basic Supervision Skills (Audio CD)

• Basic Supervision Skills - Online Audio (On-Line Training)

• Boosting Workplace Morale Training Collection (Package)

• Bringing the PMBOK® Guide to Life (Book)

• Building Better Team Communication (CD-ROM)

• Building Cooperation & Trust with Your Employees (On-Line Training)

• Building Cooperation & Trust with Your Employees (Package)

• Building Trust & Cooperation Across Organizational Lines (CD-ROM)

• Building Trust & Cooperation Across Organizational Lines (CD-ROM)

• Coaching and Mentoring Skills for Leadership Success (On-Line Training)

• Collaborative Intelligence in the Workplace (CD-ROM)

• Combating Apathy in the Workplace (CD-ROM)

• Conflict Management Collection (Package)

• Creating Open Communication Channels in the Workplace (CD-ROM)

• Creating Stretch Goals That Challenge and Motivate Employees (CD-ROM)

• Creating an Innovative Culture (CD-ROM)

• Creative Strategies for Training the Unmotivated or Reluctant Learner (CD-ROM)

• Creative Team-Building Ideas & Activities (Audio CD)

• Creative Team-Building Ideas & Activities - Online Audio (On-Line Training)

• Customer Research for Sales Professionals (CD-ROM)

• Dealing With Bullies in the Workplace (CD-ROM)

• Dealing With Conflict and Anger (Book)

• Dealing With Shift (CD-ROM)

• Dealing With the Dreaded “C” … Conflict in the Workplace (CD-ROM)

• Dealing With the Dreaded “C” … Conflict in the Workplace (CD-ROM)

• Decoding FMLA (On-Line Training)

• Delegate for Results (Book)

• Delegate for Results (Audio CD)

• Delegate for Results (On-Line Training)

• Delegate for Results (On-Line Training)

• Delegation Skills for Managers & Supervisors (CD-ROM)

• Delegation Skills for Managers & Supervisors (On-Line Training)

• Descriptions Now (CD Interactive)

• Developing & Delivering Strategic Sales Presentations (CD-ROM)

• Developing Your Leadership Voice: How to Be an Effective Communicator Who Gets Results (CD-ROM)

• Developing Your Leadership Voice: How to Be an Effective Communicator Who Gets Results (CD-ROM)

• Developing a Success Mind-Set (CD-ROM)

• Developing a Success Mindset (DVD Video)

• Discipline Without Punishment 2nd Edition (Book)

• Effective Coaching (CD Interactive)

• Effective Criticism & Discipline Skills for Managers (Audio CD)

• Effective Criticism & Discipline Skills for Managers (CD-ROM)

• Effective Criticism & Discipline Skills for Managers (On-Line Training)

• Effective Goal-Setting & Planning Skills (On-Line Training)

• Emotional Intelligence for Teams (CD-ROM)

• Employee Development Plans (CD-ROM)

• Employee Development Training Collection (Package)

• Employee Engagement 101 (CD-ROM)

• Employment Law for Managers (Audio CD)

• Employment Law for Managers (On-Line Training)

• Enforcing Employee Wage Garnishments (Audio CD)

• Essential Communication Skills for Managers (Audio CD)

• Essential Communication Skills for Managers (On-Line Training)

• Expanding Your Professional Network (CD-ROM)

• Fair Legal Effective -
  The HR Skills for Managers Series (On-Line Training)

• Fair Legal Effective - The HR Skills for Managers Series (DVD Video)

• Fair, Legal, Effective Training Collection for Managers (Package)

• Fair, Legal, Effective Training Collection for Managers (Package)

• Generating Solid Sales Leads & Referrals (CD-ROM)

• Getting Results Without Authority (CD-ROM)

• Group Goal-Setting & Project Planning (CD-ROM)

• Handling Difficult Conversations With Employees (On-Line Training)

• Handling Personality Clashes in the Workplace (CD-ROM)

• High-Powered Strategies for Innovative Problem Solving & Decision Making (CD-ROM)

• High-Powered Strategies for Innovative Problem Solving & Decision Making (On-Line Training)

• How To Communicate Financial Information to Employees (On-Line Training)

• How to Avoid Making a Costly Mistake When Reading & Signing Contracts (CD-ROM)

• How to Avoid Making a Costly Mistake When Reading & Signing Contracts (CD-ROM)

• How to Be a Motivating Manager (Audio CD)

• How to Be an Inspirational Leader (CD-ROM)

• How to Build Strategic Thinking Skills (On-Line Training)

• How to Coach an Effective Team (On-Line Training)

• How to Coach an Effective Team (On-Line Training)

• How to Coach an Effective Team with Joe Gilliam (DVD Video)

• How to Conduct Effective Meetings (CD-ROM)

• How to Conduct More Effective Performance Evaluations (On-Line Training)

• How to Create Stress-Free, Easy-to-Maintain Employee Performance Plans (On-Line Training)

• How to Create Stress-Free, Easy-to-Maintain Employee Performance Plans (On-Line Training)

• How to Deal With Office Politics (CD-ROM)

• How to Effectively Lead Interdepartmental Work Teams (CD-ROM)

• How to Effectively Lead Interdepartmental Work Teams (On-Line Training)

• How to Effectively Supervise Off-Site Employees (CD-ROM)

• How to Effectively Supervise Off-Site Employees (CD-ROM)

• How to Effectively Supervise Off-Site Employees (On-Line Training)

• How to Eliminate Unacceptable Employee Behavior (On-Line Training)

• How to Facilitate Meetings Effectively (CD-ROM)

• How to Facilitate Meetings Effectively (CD-ROM)

• How to Generate Sales Leads Through Social Media (CD-ROM)

• How to Give Effective Performance Feedback to Employees (CD-ROM)

• How to Give Effective Performance Feedback to Employees (CD-ROM)

• How to Give Effective Performance Feedback to Employees (CD-ROM)

• How to Give Effective Performance Feedback to Employees (On-Line Training)

• How to Grow Your E-mail List (CD Interactive)

• How to Grow Your E-mail List (On-Line Training)

• How to Handle Conflict & Confrontation (Audio CD)

• How to Handle Conflict & Confrontation (On-Line Training)

• How to Handle Conflict and Confrontation (DVD Video)

• How to Handle Conflict and Confrontation (On-Line Training)

• How to Handle Conflict and Confrontation (On-Line Training)

• How to Handle Difficult People (Audio CD)

• How to Handle Difficult People (On-Line Training)

• How to Handle Difficult People (Package)

• How to Handle Difficult People (Audio CD)

• How to Handle Emotionally Charged Situations in the Workplace (Audio CD)

• How to Handle Emotionally Charged Situations in the Workplace (CD-ROM)

• How to Handle Emotionally Charged Situations in the Workplace (CD-ROM)

• How to Handle Emotionally Charged Situations in the Workplace (On-Line Training)

• How to Handle Employee Excuses (CD-ROM)

• How to Handle Those Awkward Employee Conversations (CD-ROM)

• How to Hold Highly Effective Virtual Meetings (CD-ROM)

• How to Keep Your Employees Engaged & Inspired (CD-ROM)

• How to Make Sure You Keep Your Best and Brightest (CD-ROM)

• How to Make Your Workplace GREAT Training Collection (Package)

• How to Manage Priorities & Time (CD-ROM)

• How to Manage a Virtual Team (CD-ROM)

• How to Plan Successful Events (CD-ROM)

• How to Prevent Employee Burnout (Audio CD)

• How to Prevent FMLA Abuse (On-Line Training)

• How to Provide Effective Employee Discipline (Audio CD)

• How to Provide Effective Employee Discipline (On-Line Training)

• How to Reach Agreement … When You Really Don’t Agree With Someone (CD-ROM)

• How to Read Financial Statements (CD-ROM)

• How to Read Financial Statements (CD-ROM)

• How to Successfully Manage People in a Tough Business Climate (Audio CD)

• How to Supervise People (Audio CD)

• How to Supervise People (DVD Video)

• How to Supervise People (On-Line Training)

• How to Supervise People (On-Line Training)

• How to Supervise People Online Audio (On-Line Training)

• How to Supervise People Online Video (On-Line Training)

• How to Work Effectively With People Who Act, Think & Work SO Differently From You! (CD-ROM)